Telephone Receptionist

About Us:

For us, clients come first.

Stahancyk, Kent & Hook is a family law firm that has been providing clients with creative solutions for difficult times since 1986. Our dedicated team focuses on providing clients exceptional legal services and outstanding customer service.

Current Opening:

Our Bend, Oregon office seeks a dedicated telephone receptionist to join our team. This team member is integral to the smooth operation of our law firm and ensures the efficient day-to-day operations of our office. This is an entry-level position.

Key Working Factors to consider:

• Your primary base of work is from the Bend office.
• Our firm operates with urgency, candor, and resilience to appropriately work through high pressure situations with grace and ease.
• We leave nothing to chance and have processes in place to guide you.
• People who work well with us enjoy our focus on all the details with a professional, caring style.

Hours:

Monday – Thursday 9:30 AM – 6:30 PM. Friday 9:30 AM – 6:00 PM.

Telephone Receptionist:

Our team of telephone receptionists answer calls for all (6) of our offices: Portland, Astoria, Bend, Prineville, Eugene and Vancouver, WA. As a telephone operator, you will be the voice and ears of our company. You will answer, direct (transfer), and keep record of ALL incoming calls. When needed, our operators take and send detailed messages.

Since our telephone receptionists are the first point of contact for people calling our firm, it is imperative that you have the following skill set and characteristics:

• Ability to speak and project clearly and distinctly, with a friendly confident tone
• Ability to use listening skills to put callers at ease and obtain accurate and complete information
• Ability to stay calm, cool, and collected — with a good sense of humor
• Ability to multi-task and handle multiple phone calls at one time
• Ability to think outside the box and to anticipate the needs of callers and/or co-workers
• A professional and helpful demeanor
• Outstanding verbal and written communication skills
• Experience in a fast paced and deadline-driven setting (previous operator experience and customer service experience highly preferred)

Qualifications: Our ideal candidate would have the following skill sets:

• Natural talent for staying organized and productive in a dynamic, deadline-driven environment.
• Excellent oral and written communications.
• Superior attention to detail.
• Proficient in Microsoft Office suite.
• Ability to lift 30 lbs.
• Experience as a telephone receptionist or in a customer service role.
• Enthusiastic about teamwork; able to adapt and think quick, remain professional.
• Professional in attire.
• Valid driver’s license and clean driving record.

If you find after reading this, checking out our website: www.stahancyk.com, and considering your strengths/interests, you’d like the role; contact us.

Please include your resume, a cover letter, and three references.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including State and Federal protected classes.