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Claims Specialist I

Full Time

Website Les Schwab


Primarily responsible for investigating, analyzing and processing, adjusting all levels of property damage and minor bodily injury claims for third party claimants and company stores.


70% – Manage, assess and adjust property damage claims and related investigations, including interviewing and corresponding with claimants and other involved persons, documenting findings, researching and analyzing investigative information and documents, and preparing and supervising settlement offers and denials.  Negotiate settlements with claimants, insurance companies and attorneys and document results.  Pursue subrogation and restitution on behalf of the company..

20% – Provide claim support and advice to tire centers, including receiving and documenting claim information (property damage and minor bodily injury); investigative processes, claim reporting, documentation, etc. Analyze and discuss liability analysis and exposure, and loss prevention, with store managers.  Create new incidents/claims in STARS Claim Management System.

10% – Manage, assess and tender product liability claims to Les Schwab product suppliers and vendors.


Educational/Experience Requirements:  Bachelor Degree preferred. Minimum of 1-2 years property and casualty claim handling experience preferred.  Completion of insurance claim specific courses  or other insurance related training preferred.

Required Technical Skills/Knowledge:  Strong knowledge of automotive design, function and repair (i.e., brake, alignment, suspension, auto body repair & estimates).  Advanced understanding of legal liability principles as they relate to property and casualty claims.  Intermediate knowledge property and casualty insurance policy language.  Proficient in the use of MS Word and Excel.

General Knowledge and AbilitiesAbility to work effectively and independently without close supervision; excellent negotiation skills; ability to manage concurrent task assignments; excellent oral and written communication skills; excellent organizational, investigative, analytical and decision-making skills; ability to collect, analyze and research data; ability to establish and maintain cooperative working relationships with others; regular attendance; ability to effectively deal with and resolve conflict and stress.


Frequent sitting and fingering; ability to move around and between offices; occasional lifting (20-30 pds).




HIPAA √; PCI √; Payroll √


  • Annual profit-sharing bonus
  • Medical, dental, vision, and life insurance
  • Company-funded retirement plan – no cost to employee
  • Paid holidays
  • Paid time off
  • Hybrid arrangements available (work 1-2 days/week from home)
  • Tuition Assistance
  • Employee discount

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.

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