Job category: Banking / Finance

Provides excellent customer service by providing immediate acknowledgement, identifying and offering products and services, and responding to inquiries in a timely manner.

The Personal Banker is responsible for delivering an exceptional customer experience. They will build new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the customer to the appropriate business partners within the Bank when needed.

Responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies and development of Financial Service Representatives, typically in a branch with assets of less than $50MM.

This position delivers uncommon care (exceptional member service) by meeting members’ needs through our sales and service culture.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions …

You will have direct access to Leadership, highly skilled trainers, coaching, a cutting-edge marketing team, top-of-the-line technology and recruiting support, in-house processing, superior underwriting, and closing teams along with additional knowledgeable support staff to help you grow your business.

This position is responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts.

Leads a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.

Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions

In this role, you will provide an exceptional customer experience in stores while processing a wide variety of transactions. You will identify and refer customer relationship-expansion opportunities.