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Assistant Manager: Customer Experience

Full Time

Website World Market

Who We Are

For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else.

And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual’s contributions and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

What You’ll Do

  • In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Consistently exemplify, maintain, and foster the culture and values of World Market.
  • Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
  • Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
  • Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience

  • Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
  • Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
  • Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
  • Drive customer engagement behaviors to support all loyalty initiatives.

Why We Love It

  • Flexible scheduling to support your work life balance.
  • Associate discount to World Market!
  • A fun and supportive work environment where you feel welcome and safe.
  • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.


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