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Assistant Community Manager

Website Crystal Lake Community Management

The Assistant Community Manager (ACM) position is designed as a developmental opportunity, providing opportunities for on-the-job training under the guidance of a Community Manager (CM).  The ACM contributes to the community in a meaningful way while learning and practicing the skills below in support of the CM. The Community Manager position requires strong customer service skills.   Knowing how to communicate in a positive manner, recognizing when a situation is escalating and knowing how to deescalate the situation.

Essential Functions:

  • Act as Board of Director Liaison and Homeowner contact
  • Prepare meeting agenda and exhibits and meeting minutes
  • Attend all Board of Directors Meetings (many are in the evening)
  • Keep website updated with current minutes, financials and resolutions
  • Identify budget and reserve projects for each assigned community
  • Coordinate project, scope of work and bids to complete projects in the budget year
  • Approve and codes invoices accurately
  • Review financials, monthly or quarterly, as applicable
  • Budget preparation with Board and Accounting
  • Update Reserve Study annually
  • Conduct Site visits to assigned communities to ensure standards and compliance
  • Prepare bi-weekly status reports
  • Attend bi-monthly team meetings


  • Bachelor Degree preferred, or equivalent work experience
  • Community management experience preferred
  • 3+ years of customer service experience required
  • Advanced Knowledge of Microsoft Word, Excel, and Outlook
  • Excellent written and verbal communication skills
  • Excellent administration and organizational skills
  • Ability to maintain professional composure at all times
  • Ability to communicate effectively with groups
  • Work independently without direct supervision
  • Excellent customer care skills
  • Must have valid driver license with acceptable driving record

Supervisory Responsibility:

  • No direct supervisory responsibility for this position, however, this position is responsible for the overall management of designated communities

To apply for this job please visit

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