Post a Job

Customer Service Representative

Full Time

Website Central Electric Cooperative, Inc.

Requirements:    Opening for customer service position, in our Bend office, to provide excellent customer service to members including phones, outage response, personal contact, credit assistance, high bill complaints, name changes and payments.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Pleasant and professional appearance and manner
  • Willingness to work with customers and help resolve concerns and issues
  • Answer questions with tact and accurate information
  • Heavy inbound call volume and moderate outbound
  • Consistent ability to provide accurate information to customers
  • Cash handling, balancing, accounting, general computer and MS Office skills
  • Positive and professional phone etiquette
  • Ability to protect and preserve customer’s data and personal information
  • Ability to navigate iVUE, accounts, intranet and internet
  • High School diploma or GED required with skills in MS/basic computing
  • Answer and respond to member queries and requests for information
  • Other customer service duties as assigned

QUALIFICATIONS:

  • Minimum qualifications: Fully competent in customer service, CIS, MS Office, Electronic Filing systems and payment processing
  • Excellent written and verbal communications skills:
  • Must have the ability to professionally communicate with internal and external customers
  • Close attention to detail
  • Ability to work across departments and maintain strong working relationships
  • Valid State of Oregon driver’s license preferred

In addition to competitive wages, we offer a full array of benefits including paid time off, paid holidays, medical/dental/vision benefits, 401(k) plan and disability

To apply for this job email your details to lgwynn@cec.coop

Share on
Print