The Rooms Generalist will be responsible for supporting and functioning within the Rooms Department of the hotel to include job duties inclusive, but not limited to, housekeeping, registering guests, assisting with reservations, assisting guests, conducting security walks, and operating the property transportation, as required.
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests.
Ensure excellence in seamless guest service from check-in to check-out for both lodges and vacation rentals; manage guest requests, inquiries, and complaints with tact and professionalism
The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel.
This role supports the overall guest experience by ensuring a safe, comfortable, and well-maintained environment across the property.
Responsible for overseeing all aspects of the Rooms division, including front office, housekeeping, guest services and concierge.
This position plays a key role in managing day-to-day office functions and serving as the first point of contact for homeowners, guests, and vendors.
This vital role is responsible for overseeing all aspects of housekeeping and maintenance across a portfolio of vacation rental properties.
Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service.
Welcome owners and guests into SROA’s recreational facilities and outlets including SHARC, Member Pool, and numerous tennis & pickleball courts, assist with scheduling court times, manage retail, and ensure that a superior experience is delivered for all who enter our doors.
