Concierge

Job Locations

US-OR-Sunriver

ID

2024-7202

Category

Guest Services

Position Type

Regular Full-Time

Overview

Be the go-to expert at Sunriver Resort as a Concierge, crafting personalized experiences and turning guest stays into unforgettable adventures! The Concierge is often the first point of contact for guests entering the Main Lodge.  Face to face customer interaction while maintaining AAA Four Diamond standards for service with extensive knowledge of the amenities offered by Sunriver Resort and in Central Oregon are essential to the position of Concierge.       The Concierge will always conduct themselves in a manner which supports the core values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Concierge shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! This position will predominately work Mid Shift 10am – 6:30 pm. Benefits:Paid Time OffMedical and Health BenefitsComplimentary and Discounted StaysFree Recreation Rentals50% Food and Beverage50% Retail Employee Assistance ProgramAnd More!

Responsibilities

Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guestOffers advice regarding amenities and recreational opportunities available in Sunriver Resort and Central OregonAssists guests with dinner reservations, spa appointments, tee times, golf/tennis lessons, etc.When needed, registers guests into computer system, verifying registration, address and credit informationResponsible for knowing the hours and days of operation for outlets in Sunriver Resort, The Village at Sunriver and the Sunriver Business ParkMaintains Concierge Desk appearance (free from clutter, dusting, cleaning desk surface, etc.) Ensures all materials for guests are current and updated on One NoteAssist guests with special requests Responds to incoming guest correspondence (emails and voicemails) appropriately and in a timely mannerEmpowered to resolve guest issues in absence of a managerFollows proper check-in proceduresArranges bell service for guests (valet, luggage assistance, deliveries, etc.) Performs phone operations and Concierge duties as necessaryEnsures amenity requests are processed appropriatelyEnter work orders in HotSOS for Core and Track/Breezeway for Homes and CondosMaintains an up to date working knowledge of all resort amenities as well as any special events (concerts, festivals, etc.)Interacts with resort staff in a professional manner, assisting other departments as necessaryUpsells resort services and amenitiesProvides directionsActs as point of contact for in-house guestsAssists in keeping website currentAlways maintains a professional demeanor and attitude Communicates any pertinent information to an MOD (injuries, guest issues, maintenance issues, etc.)Follows set procedures on posting charges to guest accountsMaintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to an MOD Acts with responsibility towards all company property, supplies and equipment Maintains a professional appearance, following all Sunriver Resort dress code standardsRemains alert, courteous and helpful to the guests and colleagues at all times.Performs other duties as assigned

Qualifications

High school diploma or equivalent requiredAt least one year customer service experience requiredTwo or four year degree in business, communications, public relations, hospitality or other related field preferredPrior hospitality experience preferredMust be a United States citizen or possess a valid work permitMust have excellent phone etiquette Must be able to read, write and speak EnglishAbility to work a flexible schedule that may include evenings, weekends and holidaysMust be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;

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