Bell Service Agent

Job Locations

US-OR-Sunriver

ID

2024-7201

Category

Guest Services

Position Type

Temporary Part-Time

Overview

Join our Bell Service team at Sunriver Resort and be the first to welcome guests with warmth and exceptional service, ensuring unforgettable experiences from arrival to departure! The Bell Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. They are responsible for greeting guests, assisting with luggage, transporting guests on property and assisting in creating wonderful Sunriver memories for all guests.  The Guest Services Agent I will maintain the AAA Four Diamond standards.  The Guest Services Agent I will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! 

Responsibilities

Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guestAnticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of dayPosted in the lobby when not out on a task Keeps record of all arriving/departing and in-house guestsProvides transportation throughout Sunriver, Mt. Bachelor and surrounding area as neededBe knowledgeable of all tours/groupsMaintains records for all VIPs, special requests, etc. Maintains an up to date working knowledge of all resort amenities as well as any special eventsProvides accurate directions and resort information for guestsUpsells other resort services and amenities to guests including Destination Delivers Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate Arranges bell service for guestsSchedules travel arrangements for guestsAssists with luggage storage and retrievalOpens car doors for guestsValet parks cars Maintains knowledge of valet parking lot flowPerforms special deliveries or errands for guestsDelivers automobiles to guests ready to drive, which will require snow removal during winter seasonMaintains traffic control ensuring fire lanes are kept clearProvides daily custodial duties for the inside and outside of main lodge and parking areasInspect vehicle for damage; document required repairs.Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels)Inspect vehicle for cleanliness, inside and out; rectify any deficienciesBe capable of performing all the physical requirements outlined belowResolves guest problems Logs all guest issues in HotSOS and provides appropriate follow up Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. Performs concierge, front desk and PBX duties as needed 

Qualifications

High school diploma or equivalentPrior hospitality experience preferredAt least one year customer service experience preferredValid driver’s licenseMust be a United States citizen or possess a valid work permitMust have excellent phone etiquette Must be able to read, write and speak EnglishMust have strong computer skills Must have strong working knowledge of Microsoft Office programsMust be professional in appearance and demeanorMust always ensure a teamwork environmentAbility to work a flexible schedule that may include evenings, weekends and holidaysMust have a valid driver’s license Must be able to stand on feet throughout the shift, with intermittent periods of walking;Must be able to lift, carry, push & pull up to 50 lbs. 

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