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Pharmacy Technician

Full Time

Website SummitHealthOR Summit Health ORegon

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.

Join our team!

Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member’s experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.

Position Summary:

To support the Population Health and Quality workflows and provide direct telephonic patient care to support overall quality of Comprehensive Medication Management services and Pharmacy related quality metrics for our attributed patient population.

Essential Job functions:

  • Interact with all levels of medical staff to discuss relevant patient information as warranted.
  • Conduct chart review and patient interviews to identify patient specific reasons for poor medication adherence and resolve identified problem per protocol.
  • Perform medication reconciliation for patients recently discharged from the hospital or as requested by the Provider or Nurse Care Manager per protocol. Record medication information into the “Meds” in the electronic health record and update existing information as needed to ensure accuracy of the patient home medication list.
  • Gather data and generate reports to improve clinical pharmacy quality metrics.
  • Document patient cases in electronic medical record effectively.
  • Appropriately identify situations for referral to Provider or Nurse Care Manager (i.e. medication adverse event, medication ineffective, drug-drug interaction, lab test indicated).
  • Reinforce patient self-management of medications through provision of education on proper medication administration, medication adherence, storage, and drug disposal.
  • Prepare and manage patient education materials/handouts.
  • Make outreach to patients identified from payer medication adherence-related reports.
  • Participate in training and orientation of new employees as needed.
  • Comply with the Summit Health Management incident reporting policy and procedures.
  • Adhere to all Summit Health Management training and accomplishments as required per policy.
  • Provide other job duties as assigned.
  • Report issues and concerns to manager in a timely manner.
  • Based on chart review or patient interview, identify patient specific reasons for poor medication adherence and take appropriate action to resolve problem.

General Job functions:

  • Greets customers and family in person and by phone in a courteous and timely manner that seeks to exceed the customer’s expectations and recognizes the importance of first impressions.  Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.  Maintains a professional appearance by following the department’s or the organization’s dress code in furtherance of our Customer Service Commitments.  Maintains a neat and professional work environment in accordance with departmental and/or organizational policies in furtherance of our Customer Service Commitments
  • Works with other employees and departments cooperatively and professionally, treating all with courtesy, honesty and respect.  Exhibits a willingness to solve problems constructively and seeks excellence in the performance of his/her job.  Participates in the achievement of personal and departmental goals and initiatives.  Actively contributes to positive morale and teamwork; stays informed and supports changes and initiatives; demonstrates good communication skills; keeps coworkers informed.
  • Exhibits professional and ethical behaviors by adhering to the policies regarding conflicts of interest, confidentiality and corporate compliance.
  • Contributes to smooth workflow and exhibits flexibility by properly observing lunch and break periods.  Complies and encourages compliance with SHM policy regarding appropriate use of assigned electronic resources (email, internet, etc).  Complies and encourages compliance with SHM policy limiting personal use of cell phone, including text messaging (only at meal times, on breaks and outside of patient areas).   Complies and encourages compliance with all other SHM and departmental policies, procedures and standards, for example infection control and no solicitation policies.
  • Complies /encourages compliance with all OSHA requirements, including the use of proper body mechanics during all activities and duties.   Complies /encourages compliance with all HIPAA policies and procedures including appropriately maintaining confidentiality (including computer screens, public discussions, unattended records, etc.) and releases confidential information only when appropriate.  Complies and encourages compliance with all other regulatory policies, procedures and standards.
  • Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.
  • Attends and participates in available educational and training events, departmental meetings, employee forums, committees or meetings, as appropriate.
  • Supports & is committed to the goals of the organization, including the delivery high-quality and patient-focused care, and being mindful of efficient operations and expense control.
  • Observes scheduled work hours, works assignments and the Attendance and Tardiness Policy.

Environmental Risks:

  • Chemicals, Chemotherapy and Fumes
  • Loud noises
  • Vibration
  • Extreme temperatures
  • Confined spaces
  • Allergens:  dust, mold and/or pollen
  • Magnetic fields
  • Radiation
  • Sharps
  • Latex
  • Combative Patients / Visitors

Blood-borne Pathogens:

  • Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens
  • Contact with patients or patient specimens is possible
  • Unplanned or unexpected exposure

Education, Certification, Computer and Training Requirements:

  • High School Graduate/GED or Equivalent Work Experience required
  • Bachelor’s Degree Preferred
  • Certified Pharmacy Technician (CPhT) with PTCB required; If not already held at the time of hire the PTCB certification is required within 12 months of hire date.
  • Minimum 3 years of retail pharmacy practice
  • Oregon Board of Pharmacy Technician Registration required
  • Ability to communicate in English, both orally and in writing
  • Use of standard office equipment (phone, fax, copy machine, scanner, email/voicemail)
  • Use of standard office technology in a window based environment

Physical Job Requirements:

  • Pushing and Pulling, taking frequency into consideration
  • Physical strength to lift heavy objects, carts, or items, taking frequency into consideration
  • Physical mobility, which includes movement from place to place on the job, taking distance and speed into account
  • Physical agility, which includes ability to maneuver body while in place
  • Dexterity of hands and fingers
  • Endurance  (e.g. continuous typing, prolonged standing/bending, walking)
  • Balance is maintained during climbing, bending and/or reaching

Schedule (Days/Times):

M-F 8am-4:30pm

Oregon Board of Pharmacy Technician registration, Certified Pharmacy Technician (CPhT) with PTCB, Minimum 3 years of retail Pharmacy practice preferred.

Total Rewards at Summit Health CityMD

Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these “Total Rewards“.

Here at Summit Health, our total rewards include, but are not limited to:

  • We’ve Got You Covered – Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
  • Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
  • Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts.
  • Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
  • Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
  • Retirement Investing – 401(k) plan with company match every pay period to help you build towards your retirement.
  • Work/Life Balance – Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
  • Paid Maternity Leave – Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
  • Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
  • Financial Wellness – Educational webinars, resources, and tools to help foster financial literacy.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

To apply for this job please visit shm.wd5.myworkdayjobs.com.

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