DEPARTMENTAL SUMMARY:

St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine.  We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW:

The Sleep Center Scheduler is responsible for registering patients and scheduling procedures, office visits, referrals and diagnostic exams.

This position does not directly supervise any other Caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

• Pre-registers the patient in the registration system utilizing the scheduling systems, accurately collects patient demographics, insurance information and collects required co-pay/deposits
• Schedules all diagnostic and therapeutic procedures and appointments as ordered by the providers
• Schedules outpatient procedures and appointments accurately, responding to telephone inquiries and faxes from the patients physician offices and clinics for all service locations. Selects correct procedures from templates and inputs information into system
• Contacts patients and pre registers patients in registration system following specific registration criteria
• Demonstrates proper phone etiquette and understands medical terminology and procedures. Accurately process written orders, enters appointments into scheduling system
• Handles a large volume of incoming calls.  Ensuring all patient calls are handled in a professional and expedient fashion
• Prioritizes work to ensure all details are addressed and proper documentation is input into all systems
• Demonstrates excellent customer service skills and handles high volume of calls
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: 

• High school diploma or GED.

Preferred: 

• Associate’s degree or higher.

LICENSURE/CERTIFICATION/REGISTRATION

Required:  N/A

Preferred:  N/A

EXPERIENCE

Required: 

• Previous customer service experience in a high volume fast paced environment.
• Previous experience in an administrative or clerical position.
• Knowledge of medical terminology and procedures.
• Previous experience handling a large volume of incoming calls.

Preferred: 

• 1 to 2 years of scheduling experience in a Call Center environment.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

• Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
• Strong team working and collaborative skills.
• Ability to multi-task and work independently.
• Attention to detail.
• Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
• Intermediate to advanced proficiency in Microsoft applications (Word, Excel and Access), database management, and document preparation.
• Demonstrates proper phone etiquette.
• Uses active listening skills.

PHYSICAL REQUIREMENTS:

• Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.
• Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.
• Rarely (10%):  Walking, stooping/kneeling/crouching, climbing stairs.
• Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

• Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
• Blood-Borne Pathogen (BBP) Exposure Category