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Service Dispatcher

  • Bend, OR
  • $26-$30/hr. USD / Year
  • Salary: $26-$30/hr.

Website Severson Plumbing

Severson Plumbing & Mechanical, a prominent plumbing contractor in Bend, is seeking a motivated and reliable Service Dispatcher to join our dynamic team. The ideal candidate will manage scheduling for our Journeyman Plumbers, ensuring efficient service delivery and high customer satisfaction in our fast-paced environment.

Key Responsibilities:

  • Efficiently handle a high volume of incoming calls and service requests.
  • Schedule and coordinate service appointments, ensuring optimal deployment of plumbing technicians based on skill level and job complexity.
  • Maintain and update service schedules, job tracking, and parts requisitions for ongoing projects.
  • Promptly return voicemails and emails, delivering professional and timely customer responses.
  • Enter new customer data into Service Titan, managing account details and billing information.
  • Assist in preparing estimates and proposals for plumbing services and equipment based on preliminary assessments.
  • Support Journeyman Plumbers by providing necessary information and technical assistance.
  • Build and maintain strong, trusting relationships with customers through proactive and open communication.
  • Address and escalate customer complaints, ensuring timely resolution and follow-up.
  • Maintain accurate records of customer interactions, account updates, and transaction documentation.

Qualifications & Skills:

  • Proven experience in customer service or as a client service representative; dispatch experience preferred.
  • Exceptional communication skills, both verbal and written.
  • Strong ability to work collaboratively in a team, particularly in high-pressure situations.
  • Proficient in using office software like Sage100/SSO, Excel, and Outlook; familiarity with Service Titan is a plus.
  • Excellent organizational skills with the ability to multitask and prioritize effectively.

Education:

  • High school diploma or equivalent preferred.

Experience:

  • Minimum of 2 years in customer service, with dispatch experience highly desirable.

Benefits:

  • Full-time position with a competitive benefits package after a 60-day probationary period.

Severson Plumbing & Mechanical is committed to providing exceptional service and maintaining high standards of customer satisfaction. If you are a dependable individual with a positive attitude and are ready to thrive in a bustling work environment, we encourage you to apply.

To apply for this job email your details to office@seversonplumbers.com

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