About Us:

Scott’s Roofing has been a trusted name in Central Oregon for over 20 years, delivering high quality roofing solutions to residential and commercial clients. We pride ourselves on our skilled team of professionals who are committed to excellence, customer satisfaction, and building long lasting relationships. Join our team and become a part of a company where integrity and teamwork are at the forefront of everything we do.

Learn more about us at: https://scottsroof.com/

Position Overview:

Scott’s Roofing is looking for a dynamic and organized Office Administrator/Receptionist to be the first point of contact for our valued customers. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and the ability to handle multiple tasks in a fast-paced environment. If you are passionate about customer service and enjoy coordinating office activities, we’d love to meet you!

Key Responsibilities:

• Customer Interaction: Answer incoming phone calls from potential customers with a friendly and professional demeanor.
• Appointment Scheduling: Set appointments for roof inspections with our Estimators, ensuring timely follow-through on estimate completion.
• Customer Journey Management: Work closely with the Office Manager to track customers through their journey, from initial contact to project hand-off.
• Project Coordination: Handoff customer leads to the Office Manager/Project Manager once the project is awarded.
• Warranty Applications: Apply for customer warranties with manufacturers, ensuring all documentation is accurate and submitted on time.
• Data Management: Track customers using CRM software and Excel spreadsheets, ensuring all information is up-to-date.
• Technical Proficiency: Utilize Google Suite, Outlook, Excel, and other software tools efficiently for daily tasks.
• Event Coordination: Organize and coordinate office and employee events to foster a positive work environment.
• Marketing Support: Manage customer relations on social media platforms, and coordinate marketing campaigns with external agencies/partners.

Qualifications:

• Customer Service Skills: Exceptional communication and customer service skills with a positive attitude.
• Organizational Abilities: Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Tech-Savvy: Proficiency in Google Suite, Outlook, Excel, and CRM software. Attention to Detail: High attention to detail, especially when managing customer information and warranties.
• Event Coordination: Experience in coordinating events and working in a team environment.
• Marketing Knowledge: Basic knowledge of social media platforms and marketing campaign coordination.
• Team Player: Ability to work well with others, contributing to a supportive and collaborative team culture.

Salary and Benefits:

• Compensation: $19-25/hr DOE
• Health, Vision, and Dental Insurance: Available for purchase by all employees.
• Retirement Plan: Simple IRA with Scott’s Roofing matching up to 3% of yearly pay after 1 year.
• Paid Time Off: Accrues at 40 hours per year after 90 days, with increases after one and two years.
• Paid Holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day, New Year’s Day, and Veterans Day (for those who have served).
• Unpaid Company Holidays: Friday before Memorial Day, Friday before Labor Day, Day after Thanksgiving, Christmas Eve, New Year’s Eve.
• Company Truck & Gas Card: Provided for employees with a clean driving record and responsible use of company property.
• Employee Assistance Program: Access to discounts on hotels, travel, insurance, legal advice, mental health consultation, wellness programs, and more.

Company Culture:

At Scott’s Roofing, we go the extra mile for our clients and employees. We value teamwork, integrity, and a commitment to excellence. If you’re looking to be a part of a supportive work environment where you can grow and make a difference, we want to hear from you!