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Retail Store Manager

Full Time
  • Full Time
  • Bend
  • $50,000 - $60,000/yr. USD / Year
  • Salary: $50,000 - $60,000/yr.

Website Ruffwear, Inc.

Classification:  Exempt Type:  Full-Time

Reports to:  Senior Manager, Customer Experience  Date:  January 2024

Location: Bend, Oregon (On-Site)

Summary/Objective

This position is responsible for managing the daily operations of the retail store and engaging with customers to create exceptional brand experiences. This role works with the Senior Manager, Customer Experience to proactively improve retail store processes and documentation, manage inventory flow and presentation, and assist with the testing of new retail concepts.

Position Requirements

  • Interact with customers to provide exceptional service that enhances their experience and relationship with the Ruffwear brand.
  • Open the Retail Store for business and/or close the store at the end of the day without supervision.
  • Educate customers on products, usage, fitting, and care, and guide customers toward product recommendations based on their needs.
  • Act as a subject matter expert on retail store operations, internal systems, policies, and procedures.
  • Maintain store inventory, merchandising, and cleanliness standards. Partner with stakeholders to make inventory adjustments and recommend merchandising strategies or improvements.
  • Manage the point-of-sale system and process customer transactions accurately.
  • Ensure monthly sales quotas are met and monitor operating expenditures to meet financial objectives.
  • Identify current and future customer needs by establishing rapport with customers to understand service requirements.
  • Manage store scheduling to coordinate additional staffing support as needed.
  • Work with the Marketing team to drive targeted marketing campaigns, promotions, or events.
  • Manage used inventory presentation for e-commerce platforms, including updating product photos, labeling, and sizing documentation.
  • Manage used inventory order fulfillment and other outbound shipping processes.
  • Open the Retail Store for business and/or close the store at the end of the day without supervision.
  • Confidently interact with dogs (and their humans) in a retail environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Supervisory Responsibility

None

Work Environment

While performing the duties of this job, the employee regularly works in a retail store and warehouse setting. This position frequently requires standing for long periods of time and bending and/or kneeling on concrete floors, and the ability to lift heavy objects, such as boxes of product (up to 40 lbs).

Business Unusual

At Ruffwear, we believe success goes beyond making great gear. Started as a one-person endeavor in 1994, Ruffwear has gained the support of dogs and humans around the world and is one of Outside Magazine’s 100 Best Places to Work. Known for innovative products that help people and dogs of all abilities enjoy outdoor spaces together, our “pack” values diverse thinking and voices from different backgrounds. We appreciate a willingness to take intentional risks that promote creativity, strengthen customer relationships, and reduce our impact on the planet. Our privately held company reinvests profits back into our business to keep it sustainable and nimble, and we partner with organizations like The Conservation Alliance to help protect the lands and waterways where canines and humans connect and thrive. Based in Bend, Oregon, we test our products and explore with our own dogs among our nearby forests, rivers, and mountains. Our headquarters recently underwent an innovative renovation to provide a workspace that enhances the wellbeing and creativity of our pack. Our warm and collaborative atmosphere fosters the sharing of ideas through respectful and stimulating dialogue and helps us implement new initiatives with gusto.

Travel

None

Required Education and Experience

  • 5+ years of retail or customer service experience.
  • 18 years or older.
  • Excellent verbal and written communication skills.
  • Ability to handle difficult situations in a calm, effective, and professional manner.
  • Self-motivated, possessing excellent time management, problem solving, and organizational skills.
  • Enthusiasm for staying current on customer service best practices and trends.
  • Experience resolving customer escalations.
  • Ability to work in a fast-paced, self-directed, diverse, and collaborative environment.
  • Experience in cash handling and working with Point-Of-Sale (POS) systems.
  • Familiarity with Google Workspace (Gmail, Docs, Sheets, Meet) and e-commerce platforms.
  • Passion for dogs and first-hand understanding of the interactive bond between canines and humans.

Preferred Education and Experience

  • High School Diploma or GED.
  • Retail assortment planning and merchandising experience.
  • Experience with inventory and/or shipping management systems (NetSuite preferred).
  • Experience in the outdoor and/or consumer products industry.
  • Passion for the outdoors.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee to do this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Perks (Job Benefits):

We believe that our employees and their achievements drive our success and that rewards must be mutual. We always keep employee experience in mind as we work to create a quality work-life balance for everyone in the Pack.

Base Salary:

$50,000 – $60,000 annually

This range represents the low and high end of the anticipated base salary range for this position. The actual base salary will depend on several factors such as experience, knowledge, and skills. Our base salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks, as well as specific health and welfare benefits.

Here is a snapshot of the benefits we provide:

  • Medical, dental and vision coverage for employees and their dependents.
  • Company-paid employee assistance plan, life insurance, AD&D, and long-term disability.
  • 4 weeks of PTO to start – 5 weeks after 5 years, and 6 weeks after 10 years.
  • 12 weeks of paid parental, family and medical leave.
  • SIMPLE IRA retirement plan with 3% employer match.
  • 50% off Ruffwear products and additional outdoor gear discounts.
  • Company performance bonus eligibility each quarter.
  • 16 hours of paid Volunteer Time each year.
  • Month of Unleashed Discovery (sabbatical leave) every 5 years.
  • 2 Field Days per year to test product samples with dogs in action.
  • Annual company-wide outings and regular virtual/in-person events.

Equal Opportunity Employer:

As a mission-driven brand, Ruffwear is deeply committed to putting people first and creating a space where we can be our authentic self. We welcome, embrace, and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation.

We encourage you to apply regardless of your experience within the outdoor industry. At Ruffwear we believe that experience comes from a variety of places. We look for individuals who are curious, collaborative, and treat others with respect and gratitude. Show us how your experiences have shaped you and how you can contribute to Ruffwear in our mission to foster canine and human connections outdoors. We can’t wait for you to share with us your personal story!

To apply for this job please visit ruffwear.bamboohr.com.

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