Sales and Marketing Administrative Assistant

Required: Minimum five years previous administrative experience with high school degree -or- two years previous administrative experience with advanced degree (Associate or Bachelor’s degree). Applicants without this experience will not be considered.

Salary Range: $46K to $56K plus benefits (paid holidays, sick leave, company product discounts). Compensation depends on experience.

THE POSITION OVERVIEW

The Sales Administrative Assistant’s main function is to provide support to the company’s sales and marketing team. The goal of this position is to own and lead administrative tasks, enabling the sales and marketing team to focus on actions related to business development and service.

In short, the role can be best described as a catch-all position, supporting the company’s sales and marketing team on just about every issue you could ever imagine. To keep Red Plate Foods’ environment humming, this position requires plenty of phone calls and emails sent daily.

This is a full-time position that reports directly to the President, while also working closely with the entire Red Plate Foods team.

THE OPPORTUNITY

We are seeking a calm yet agile, detail oriented Sales Assistant who is fueled by providing top-notch service, enjoys collaborating with team members and who has experience supporting executives who often pivot directions.

You will act as a troubleshooter, help desk attendant, diplomat, human database, travel consultant, and Red Plate Foods ambassador to the inside and outside world.

You must be available to work in person 5 days a week, 8:00 AM until 5:00 PM each day and sometimes later when critical tasks require completion. Occasional travel outside of scheduled work hours may be necessary (though not guaranteed) when attending trade shows and consumer events. (Approximately 4-6 trade shows per year, usually during spring and summer months.) Typical trip duration is 4 to 7 days and destinations are cities with large convention centers.

WHAT WE DO

Red Plate Foods mission is making life easier and more “normal” for people with special diets. We manufacture foods that are “Free From” top allergens + vegan + gluten free. Red Plate Foods products are available in grocery stores and served by airlines, schools and restaurants across the U.S.

WE WANT TO MEET YOU BECAUSE YOU

• Are a quick learner and confident problem solver who makes self-guided progress, yet possesses self-awareness and intuition about when to ask for support in critical situations. Sales team members are often traveling, so good communication and planning ahead for unsupported work tasks is a requirement.
• Are highly motivated and feel a strong sense of ownership when you witness your leader achieving success and impacting the businesses and end consumers.
• Enjoy working with a fast-paced, collaborative team that is focused on growth and are comfortable when priorities shift.
• Possess great communication skills and know-how that help facilitate respect, ease and flow with your leader and extended team.
• Have a high level of emotional intelligence and ability to respond to subtle cues and react with situational appropriateness.
• Are trustworthy and can be counted on to safeguard the confidentiality of not only our business but our customers as well.
• Are willing to adopt the Red Plate Foods “scrappy” mentality, making big things happen with creativity rather than large budgets.
• Remain calm under fire.
• Don’t take yourself too seriously and can keep moving through failures toward success.

THE ROLE

• Respond to and initiate emails and calls from end consumers, stores, sales reps and distributors in a friendly, professional manner. (Includes sales calls to stores getting Red Plate products stocked on store shelves.)
• Perform general clerical duties on an as needed basis. Attention to detail is a requirement; minor mistakes on barcodes or item dimensions are problematic.
• Navigate partner databases accurately to enter new items and perform maintenance on existing items. Must patiently work through roadblocks with third party tech support.
• Chargeback disputes negotiated with distributor partners, checking against submitted promotion contracts and agreements.
• Organize Red Plate presence at and potentially attend trade show and consumer events, tracking both logistics and expenses.
• Facilitate customer outreach programs (e.g. sales material support provided to store partners)
• Occasionally roll up your sleeves and help the bakery production team get an order out the door.

A TYPICAL DAY MAY LOOK LIKE

• Grab a cup of coffee and have a quick pow-wow with the President on the day’s top priorities.
• Review and respond to emails/voicemails/social media messages that came in overnight from broker reps, customers (end and B2B), creative and packaging vendors.
• Call sales reps to set up monthly check-in calls with President or conduct these calls yourself.
• Pack and send samples to existing and potential customers, first procuring dry ice and finally hand delivering to UPS.
• Communicate with photographer scheduling and describing required images.
• Create a social media post congratulating an Instagram contest winner using graphics program.
• Print & post a customer rave review in the break room to share with staff.
• Book travel for President and employees for trade show and call to confirm final booth details with show management.
• Update images and pricing in distributor databases.

Red Plate Mission Video https://vimeo.com/465458803

SOFTWARE USED DAILY:

MS Outlook, MS Word, Excel, Google Calendar, Hubspot, Adobe Acrobat, Hootsuite, social media platforms

SOFTWARE USED FREQUENTLY:

Custom B2B databases, Adobe Illustrator, Canva

WHAT YOU CAN EXPECT FROM US

We hire grown-ups, and we will treat you like one. You will be expected to take responsibility for yourself; we do not micromanage.

We are building a team of growth oriented, competent and determined professionals. We are an equal opportunity employer.

REQUIREMENTS

• High school diploma plus five years’ administrative experience supporting sales in a small to medium sized business in an administrative professional role. (Please do not apply if you have sales experience, but not been responsible for administrative activities.) -OR- Advanced degree plus two years’ administrative experience supporting sales in a small to medium sized business in an administrative professional role.
• Driver’s license and clean driving record.
• Ability to sit and stand for long periods of time.
• Ability to repeatedly lift 30 lbs.
•  You must be available to work in person 5 days a week, 8:00 AM until 5:00 PM PST each day and sometimes later to see critical tasks through to completion.
• Must be available to travel domestically approximately 4-6 weeks per year, usually for 4-7 days per trip.

HOW TO APPLY

If you would like to be considered for the position, please include/submit:

1. Your resume
2. Brief cover letter/email overviewing why you would be a good fit for the position.
3. At least 3 non-family/friend references (include name, phone number and title/relationship)