Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Audio Visual Operations Coordinator will be working with audio visual equipment in a hotel environment and will work directly with our hotel and meeting customers to provide excellent customer service. In addition, this position will provide leadership from an operational and technical standpoint to the onsite technician team.

Essential Functions:

Guide and organize the daily workflow and floor activities of technicians to ensure timely setup, refresh, and removal of equipment per property and Pinnacle Live Standards
Lead medium to large room/location setups from start to finish
Coordinate vendors and outside technical support for events
Operates equipment in a live show setting
Works with sales team to clearly define customer expectations
Communicate directly with clients or assist technicians with ensuring excellent customer service is provided
Assist with training and development of team and enforcing of Pinnacle Live standards, IT networking, troubleshooting etc.
Comply with all safety protocols and standard operating procedures
Other duties as assigned

Education & Experience:

High School Graduate or equivalent
Minimum two (2) year’s event technology experience in a hospitality environment
Minimum two (2) years demonstrated managerial experience
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
High degree of demonstrated customer service and hospitality skills. This includes a heightened sense of customer focus at all times to include the AV team as well as internal and external clients
Thorough knowledge of audio visual equipment, set-up and operations including basic skills in the fields of audio, video and lighting including but not limited to: mixing equipment, lighting tools, cameras, microphones, projectors and video recorders, amplifiers and spotlights.
Flexibility to accommodate a changing work schedule and/or business needs at other AVMS properties as necessary.
Set an example for professional grooming and presentation standards as required by hotel partner/specific worksite.
Ability to work varied and changing schedule (nights, weekends, early mornings included)

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