At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you’re starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY:

The Front Desk Manager at one of Oxford’s Four-Diamond luxury or boutique-style hotels oversees the daily operations of the front desk, Valet, bell services, and night audit teams. This position ensures exceptional guest experience by maintaining a high service standards, staff training, and operational efficiency. The Front Office Manager plays a critical role in guest satisfaction, team leadership, revenue optimization, and brand representation, ensuring every guest interaction reflects the highest level of hospitality The Front Desk Manager plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guest Relations (50%):

• Welcome guests with a polished and professional demeanor, overseeing processes to ensure a smooth check-in and check-out process
• Provide detailed information about the hotel, its amenities, and expert-level local recommendations
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Remain available to guests at all times and communicate frequently with housekeeping, maintenance, and Food and beverage staff
• Monitor guest satisfaction scores, implement improvements, and track service trends
• Take corrective action to solve deficiencies to ensure Four-Diamond standards are met and maintained
• Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system.
• Coordinate with various departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction
• Handle VIP guest requests, special accommodations, and high-profile arrivals
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations

Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.

Administration (20%):

• Supervise and evaluate the performance of Front Desk Agents and supervisors, providing training, guidance
• Make recommendations on performance and discipline as needed
• Implement company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members
• Review billing disputes and adjustments, ensuring accuracy and guest satisfaction.
• Maintain thorough knowledge of hotel promotions, special events, and seasonal offerings
• Reports any guest incidents to property management team
• Manage time and attendance records, including scheduling, ensuring compliance with company policies and addressing any discrepancies

Leadership & Supervision (20%):

• Serve as a role model for clerks and other employees
• Obtain sales leads for the sales department and support other hotel functions as needed
• Train and mentor front desk staff, providing performance evaluations and resolving problems through open communication
• Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Performance management and evaluation of the Front Desk Agents, providing training & guidance, and resolving problems through open communication
• Review time and attendance records, assist in scheduling, monitor compliance with company policies, scheduled breaks and overtime regulations, and address any discrepancies in a timely manner
• Make decisions based on experience and good judgment, adapting approaches as needed to accommodate unusual situations
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests

Other (10%): 

• Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES:

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Decision Making – Capably makes decisions on business acumen and intuition
• Detail Orientation – Is accurate with details and numbers
• Professional Appearance – Presents a professional and polished look
• Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive
• Time Management – Produces excellent results despite time restraints

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• 3+ years of Manager experience preferred
• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.