Website State of Oregon Employment Department
We are looking for proactive learners who are dedicated and compassionate individuals to fill multiple limited duration Claims Specialist assignments in our Bend Contact Center.
What does a Claims Specialist do?
You will provide support to assist a high volume of customers (claimants/employers) via telephone, email, and/or computer software systems. You will provide unemployment insurance benefits to eligible unemployed Oregonians by processing unemployment insurance benefit claims and assisting claimants and employers with the unemployment insurance benefit process. Successful Claims Specialists, thrive in an environment with a high volume of diverse customers and have the ability to balance the quality of service provided with the quantity of customers and work in the queue. For a complete list of duties and responsibilities please click here.
What will my training and work schedule be like?
Your work schedule will be Monday through Friday, 8AM – 5PM for up to 2.5 weeks of in-person training at the center. After training, if you meet the remote work criteria, you will work remotely until the time is deemed appropriate by the agency for employees to work in the office, at which point, your work location will be in-person at the Bend Contact Center. Please see the Additional Information Section for more information on remote work criteria. After training, your schedule will be Monday through Friday, (8 hour workday) between the hours of 7AM – 6PM and will be determined based on business need with your manager.
What is the duration of this position?
These are limited duration assignments currently funded through June 30, 2021. Limited duration appointments are regular status and benefits eligible. These positions may be extended beyond this date if continued funding is approved in the future.
What skills and attributes are we looking for in a top candidate?
Highly successful Claims Specialists have the following attributes – these are what we will be looking for in your application materials. If you have the following, please make sure to demonstrate these attributes in your application and resume:
- Responsibility: Demonstrated responsibility for your own actions and a commitment to performing assigned tasks. Ability to comply with requirements regarding sensitive and confidential data
- Willingness to Learn: Demonstrated ability of being open to new experiences, seeking both positive and negative feedback, looking back on past experiences and considering alternate courses of action, and finding patterns and order in complex information
- Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations
- Adaptability and Resilience: Ability to be comfortable with changing or uncertain environments. Ability to remain professional, calm and adapt communication style with diverse customer needs or customers that are frustrated, upset or critical
- Team-Oriented: Ability to work well and thrive in a team environment
- Explain Laws, Rules, & Policies: Ability to learn and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience
- Commitment to valuing diversity and promoting inclusion
What are the minimum qualifications for this position?
- Qualified candidates will have a minimum of two years of full-time heavy public-contact experience asking people for information, making notes, and deciding an action based on the information. (Examples of qualifying experience are eligibility interviewer, application examiner, employment and claims aide, examination proctor, information clerk, insurance aide, public counter intake person, or retail industry if it involved the above stated experience.)
- OR Two years of education or experience. Listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
How do I apply?
- Required: Attach your resume to your application. Applications submitted without a resume will not be moved forward in the recruitment process
- Please make sure the desired skills and attributes, and the required minimum qualifications you have, are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation
- Current State of Oregon employees must apply through your employee Workday account.
- External Applicants Click on the “Apply” link above to complete your online application and submit by the posted closing date and time.
- Required Assessment: In addition to your related work experience and education, candidates who meet minimum qualifications will be required to complete an online assessment; this assessment will assess the following attributes, in addition to the desired attributes listed above:
- Responsibility: Demonstrated responsibility for your own actions and a commitment to performing assigned tasks. Ability to comply with requirements regarding sensitive and confidential data.
- Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high quality work on time, and remain productive and calm in pressured environments.
- Willingness to Learn: Demonstrated ability of being open to new experiences, seeking both positive and negative feedback, looking back on past experiences and considering alternate courses of action, and finding patterns and order in complex information.
- Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.
- Adaptability and Resilience: Ability to be comfortable with changing or uncertain environments. Ability to remain professional, calm and adapt communication style with diverse customer needs or customers that are frustrated, upset or critical.
- Working with Information: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.
What’s in it for you?
Every employee at the Employment Department is passionate about serving Oregonians and Oregon businesses. If you feel inspired and motivated by our mission, vision, and values, we invite you to join us in exceeding our customers’ expectations!
Our mission: to support business and promote employment. We do this by providing stability for Oregonians and communities during times of unemployment, by helping businesses find great workers and job seekers find employment, and by providing workforce and economic information to promote informed decision making.
Our vision: an Oregon where meaningful work enables the state’s diverse people and businesses to realize their full potential, creating prosperity in every community.
Our values: Integrity – We are trusted to keep our word, always acting with honesty and courage. Respect – We value diverse perspectives, assume good intent, and act with compassion. Community – We foster a sense of belonging for our employees, partners, and customers, creating positive impacts where we live and work.
At OED, you will enjoy:
- A workplace that balances productivity with enjoyment, and encourages learning and mentoring.
- An inclusive and fair work environment where employees feel valued and supported in reaching their full potential.
- Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
- Work/life balance, 10 paid holidays a year, and a competitive benefits package
- This recruitment may be used to fill future limited duration and/or permanent vacancies as they occur in other locations
- The salary listed is the non-PERS qualifying salary range. If the successful candidates are PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity
Remote Work Information:
Staff may be approved for remote work on either full-time or part-time (flexible) basis. The hardware requirements for each case are slightly different. OED IT Services will provide the necessary equipment to all users who are approved for remote work. In order to qualify for remote work, a staff member must:
- Demonstrate they have access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click here to view the minimum requirements
- Have a private workspace
- Be in good standing (i.e. no performance or attendance issues)
To receive Veterans’ Preference, you must complete the required Task that will be sent to your Workday account after successfully submitting your application. This Task will prompt you to provide the appropriate documentation. Please visit: Veterans Resources for additional information on required documentation.
Equity and Inclusion:
We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
View guidance our hiring managers use at the following website: View Equity and Inclusion Questions Used During Recruitments. Please read more about our Gender Identity and Expression Procedure!
Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy or contact us at the number below with any questions.
Contact Information and Helpful Links:
- If you have questions about the job announcement or need an alternate format to apply, please contact us at 503-947-1289; OEDHR.OED_INFO_OEDHR@oregon.gov. Please be sure to include the job announcement number.
- Understanding the State Application Process: https://www.oregon.gov/jobs/Pages/support.aspx
- Reasonable Accommodations: https://www.oregon.gov/employ/Agency/Pages/Reasonable-Accommodation.aspx
- Resources for Job Seekers: https://www.oregon.gov/jobs/Pages/index.aspx
To apply for this job please visit oregon.wd5.myworkdayjobs.com.