Summary/Objective

This position is responsible for customer service, sales generation, product preparation, quality control, work safety, and merchandising. This position also educates and assists customers with floral selections and arrangements.

Position Responsibilities

(Include, but not limited to)

Product Management

• Participate in verifying costs of goods and maintaining positive store-level vendor relations.
• Assist the Floral Lead with determining product selections.
• Consistently achieve all floral preparation guidelines, ensuring quality and freshness.
• Process all mis-picks, damaged goods, and credits within established guidelines and report information to the Floral Lead.
• Comply with stocking standards that ensure high product quality. Ensure flowers are properly watered and stored to prevent wilting. Incorporate cleaning with stocking and rotation requirements.
• Unpack and organize deliveries.
• Wrap completed floral arrangements.
• Maintain an adequate supply of wire, foams, ribbons, tapes, and other decorative supplies.
• Assist the Floral Lead in planning, organizing, and creating gift baskets. Oversee the design elements for each basket season.
• Cut and arrange live, dried, and silk flowers and greenery to make decorative displays.
• Design flower arrangements for various occasions, following clients’ specifications and requests,
• Exhibit high creativity and organization to assemble flower decorations according to event themes.
• Alert the Manager of incorrect billing issues.
• Participate in quarterly physical inventory, more often if needed.
• Assist with developing and maintaining product displays that create an exciting marketplace, strive to develop displays that pique customer interest and impact buying trends.
• Assist the Manager with ensuring effective informational and price point signing is posted for all products.
• Assist the Manager in developing effective product descriptions and establishing correct verbiage for all related signs/materials.

Operations

• Complete daily activities as assigned or needed. Ensure daily tasks and assignments are accomplished correctly and timely.
• Participate in department and store staff meetings as required.
• Use work-related equipment correctly and under the manufacturer’s guidelines.
• Adhere to company guidelines regarding internal and external loss prevention, including risk management, accident prevention/safety awareness, and loss prevention.
• Contribute to a productive, enjoyable work environment for customers and employees.
• Ensure hazardous conditions are promptly and appropriately handled.
• Participate in training and mentoring processes of other team members as needed or assigned.
• Readily accept delegated responsibilities and positively respond to the Manager’s direction.
• Understand proper procedures for customer telephone orders and effectively follow through with department guidelines.

Customer Service

• Advise customers on suitable floral arrangement selections.
• Advise customers on the proper care and maintenance of their selected floral arrangements, plants, etc.
• Immediately greet all customers with genuine enthusiasm and sincerity. Customize the approach to meet the customer’s needs and build rapport. Create customer loyalty through individual service.
• Anticipate customer needs and questions related to products. Effectively follow through with customers, including item requests, questions, and concerns.
• Ensure all special orders are prepared effectively and timely for customer pick-up or delivery.
• Design and create basic floral arrangements as requested by customers and in keeping with company standards.
• Effectively shifts gears to meet customer needs. Move quickly and easily from greeting to providing product information, up-selling, closing the sale, thanking, and inviting them back. Effectively assess a customer’s needs and appropriately suggest product with the opportunity to interact with that product.
• Ensure all phone inquiries are handled with appropriate phone etiquette. Ensure customer service expectations are achieved on a department-wide basis.
• Ensure the Floral Department is clean, organized, and customer-friendly.

Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Supervisory Responsibility

• None

Pay Scale

We believe in paying employees fairly for doing work of comparable character in line with the Oregon Equal Pay Act, and we’ve implemented an internal pay scale system based on hours worked.

This position is part of our internal pay scale, which means for every 1040 hours you work, you’ll move to the next level in pay until you reach the maximum of the scale – we call that “Journeyman.” Pretty cool, huh?

Reaching Journeyman is a big deal around here! Yes, it means you’ve reached the top of the pay scale – yay! It also means you’re someone we rely on to go the extra mile. You’re now that person who asks others how you can help, sees areas where they can help without needing to be asked, and the “go-to” person for new employees. We look forward to seeing you reach that goal.

Work Environment

While performing the duties of this job, the employee regularly works in a retail food environment with a diverse population and may be exposed to inclement weather.

Travel

•  Some travel may be offered.