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General Manager

Full Time

Website MTMSocial MTM Transit

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation’s most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women’s Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul’s Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

What will your job look like?

  • Contract oversight and facilitation of client needs with anticipation of growth
  • Identify potential risk and develop resolution processes
  • Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
  • Development of or oversight of documentation or work plans as required or needed
  • Oversight of vehicle maintenance program
  • Employee training and development
  • Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
  • Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
  • Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
  • Act in a consultative manner, developing and presenting annual plan reviews
  • Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
  • Maintain a “Safety First” attitude with client and personnel
  • Good understanding or local climate needs and issues pertaining to the passenger transportation industry
  • Thorough understanding of ridership policies to ensure smooth transportation services
  • Capability of addressing any questions / concerns regarding site transit program
  • Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
  • Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
  • Oversight of Federally mandated Drug and Alcohol program
  • Perform additional duties as assigned or required

All you need is:

  • Bachelor’s Degree (or equivalent combination of education and experience) in a related field
  • 4+ years of experience in transit management
  • Previous management experience in the Para-Transit or livery industries
  • Previous experience working with senior citizens or persons with disabilities
  • Experience establishing key processes and procedures
  • Proven experience in operation’s and management of staff
  • Proven experience supervising and monitoring the delivery of contractual services
  • Thorough knowledge of ADA, DOT, FTA regulations
  • Must possess a valid current driver’s license ​

Even better if you have:

  • Prior contract and or project management experience
  • Required to have capabilities as it relates to data analytics
  • Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
  • Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
  • Extensive knowledge of Trapeze transit routing system
  • Extensive analytical and proven data collection methods
  • Exceptional interpretation  and problem solving skills
  • Ability to schedule, organize and prioritize multiple tasks
  • Extensive knowledge of budget and cost analysis
  • Ability to evaluate and resolve problems and issues in a constructive manner
  • Moderate to advanced computer skills
  • Ability to maintain high level of confidentiality
  • Monitor performance of direct reports and provide coaching and guidance
  • Regular attendance is required

MTM Transit Incentives:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Short term and Long term disability
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

To apply for this job please visit mtminc.wd1.myworkdayjobs.com.

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