POSITION SUMMARY:

Primarily responsible for reviewing customer accounts to determine appropriate collections actions.  Prepare and assign accounts to 3rd party collection agencies.  Negotiate payment plans with debt consolidation companies.  Monitor collection activities and post all payments received to store accounts.

PRIMARY RESPONSIBILITIES:

35% – COLLECTION AGENCY ASSIGNMENTS:  Follow up with store personnel to get necessary documents for Written off accounts. Pull invoice copies and account ledgers. Perform skip-tracing activities to obtain location information. Prepare and send dunning letters to delinquent customers. Transition accounts to 3rd party collection agencies. Monitor accounts to maintain compliance with FDCPA & FCRA.  Monitor accounts to ensure accurate reporting between collection agencies and Les Schwab credit systems.

25% – ADMINISTRATIVE SUPPORT:  Provide store support in identification of possible means of collection on past due & write off accounts, including small claims, repossession, DMV searches, Work number searches, skip trace searches, collection letters and co-applicant & co-signer contact.  Field inquiries and assist customers regarding their accounts.  Assist in finding resolutions between customers and stores regarding outstanding balances, court proceedings, collection agencies, payment plan agreements, etc.  Negotiate settlement proposals and agreements with Debt consolidation companies. Compute payoff and Judgment ledgers.

25% – ACCOUNTS RECEIVABLE:  Post all payments received from 3rd party collection agencies and debt consolidation companies to customer accounts timely and accurately.  Create Whiz tickets for payments posted on behalf of stores and distribute monthly.

15% – CUSTOMER SERVICE:  Ensure customer inquiries and billing issues are being quickly and effectively resolved leading to more timely payments and a positive customer experience.  Provide customers with copies of invoices and statements.  Resolve customer disputes and negotiate settlements with customers, debt consolidation companies, collection agencies and company stores.

Educational/Experience Requirements: 

• High school diploma or GED

Required Technical Skills/Knowledge: 

• Moderate knowledge of Excel, Google Sheets, Multi-line phone
• Data entry skills with a high degree of accuracy and attention to detail

General Knowledge and Abilities: 

• Detail oriented with strong organizational skills.  Ability to communicate information clearly and professionally both verbally and in writing.
• Work effectively independently and as a member of a team.
• Foster strong professional relationships with customers, peers and tire center personnel
• Excellent customer service skills
• Ability to multitask and utilize time effectively

Physical Requirements:

Primarily desk position; regularly required to sit, occasionally required to stand and walk. Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office related equipment and the ability to reach with hands and arms. Position requires lifting no more than 20 pounds. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information over the phone and in person.

Work Environment: 

• Office, non-manual work
• Regular attendance
• Show up to work on time or early

BENEFITS:

• Quarterly profit-sharing bonus
• FREE medical healthcare option for employees
• Company-funded retirement plan – no cost to employee
• Paid holidays
• Paid time off
• Tuition Assistance
• Employee discount