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Rental Program Manager

Full Time
  • Full Time
  • Bend, OR
  • $55,000-$65,000/yr. USD / Year
  • Salary: $55,000-$65,000/yr.

Website Juniper Preserve


This position will be the primary contact and liaison between Vacation Rental Owners and The Resort overseeing most initiatives and communications. The Vacation Rental Program Manager must be a sales-oriented individual and will work in conjunction with each applicable party by creating, implementing, and facilitating property initiatives to continue to build relationships with owners to increase or retain unit inventory while also growing reservations for the vacation rentals for the owners and hotel.

The ideal candidate will have a strong customer service and sales background with experience in an environment that believes in a hospitality culture. The focus of the position will be to oversee the rental program and act as the liaison between the The Resort Management, HOA and Unit Owners; on all service related matters and administrative functions, as it relates to residential matters and interface with buyers and potential buyers in the development and facilitation of the Rental Program.

Salary range: $55,000-65,000 annually + commission


  • Implement and facilitate marketing material and sales programs targeting existing and prospective Rental Program Owners. Ensure such programs are maintained and executed as planned.
  • Facilitate and report monthly on the current rental inventory of each property, potential units at risk (sales), and potential prospects.
  • Identify potential threats to the rental program and in conjunction with Resort personnel build retention programs to maintain rental units as well as increase rental inventory.
  • Implement and facilitate the owner’s onboarding program.
  • Facilitate all owner’s communication and requests and needs as it relates participation in the Rental Program
  • Facilitate and maintain the owner’s portal communication tool.
  • Administer and monitor all Rental Program Owner records.
  • Maintain communication with Owners before, during, and after their stay. Communicate owner’s stay experiences to department heads.
  • Administer the Rental Program rotation to ensure equalization of revenue distribution by room type.
  • Inspect Units on a quarterly basis and follow up on all maintenance and housekeeping needs identified during inspections.
  • Be the first point of contact for all owners’ related issues not resolved at the property level.
  • Assist in the formulation and justification of the departmental budget and provide supporting documentation for new programs and expenditures.
  • Provide Ideas and suggestions for new products, services, technology and processes to ensure a competitive position and in anticipation of changing guest needs within the dynamic hospitality environment
  • Work in tandem with the Resort Lodging team to set out of service schedules for rooms based on renovation cycles and occupancy
  • Meet with owners while on property to maintain positive relations. Owner relations manager is the liaison between Unit owners and the Resort.
  • Inspect units changing ownership and send a written report to the appropriate parties and the owner of the requirements that are needed to bring the unit up to Juniper Preserve’s standards; meet with the prospective owners; show them examples of units that meet Juniper Preserve’s standards.
  • Work with HOA and or Unit Owners to complete specified renovations to design and bring all Units up to full compliance.
  • Work with Realtors and communicate quality standards for Units sold or selling
  • Answers unit owner questions regarding rate structures, packages, room types and locations
  • Facilitate condo-hotel Rental Management Agreement Programs and Contracts while ensuring financial and operational aspects of these programs are achieved.
  • Coordinate operational elements of managing Rental Management Agreement Programs with General Manager, Director of Finance, Revenue Manager,
  • Director of Operations and other key departments to ensure effective administration of the Rental Program Overview.
  • Serve as liaison with Real Estate Sales Agents and prospective buyers on Rental Management Agreement Program, brand service offering, facility amenities and features, closing logistics, and resident move-in process.
  • Work with the sales team to ensure compliance with SEC regulations.
  • Manage Residential Owner Relations program and process while acting as the main contact for any Owner Relations issues. Ensure ala carte service offering is maximized to drive hotel related revenues. Work with operations departments to ensure timely and accurate accounting of ala carte services.
  • Work directly with each department to ensure timely and accurate daily billing of operational charges or quarterly assessments. Maintain all contract documents on all residential units to include warranty, rental program if applicable, and residential shared contracts such as extermination, elevators, landscaping, etc and work with appropriate managers to insure completion.
  • Communicate daily operational needs of the HOA to all Department Managers, assist in the decision-making process when needed.
  • Communicate with owners regarding accounting, RMA, housekeeping/engineering issues, reservations, and insurance compliance.
  • Maintain owners’ records.
  • Responsible for tracking sale of units, inventory of units, update systems and owner’s database, liens, and foreclosures.
  • Ensure owners files are maintained accurately with owner information, warranty deed and HUD, RMA, & W-9, etc.

Supportive Job Functions:

  • Assist the Real Sales Team as needed in regards to owner related issues.
  • Ensure any relevant unit exchange programs are in compliance and communicated.
  • Acts as a liaison between the exchange program and unit owners.

Specific Job Knowledge, Skills and Abilities:

  • Be knowledgeable of The Resort’s rental program and rental contract terms & conditions. Be able to discuss program procedures and benefits with potential rental program participants.
  • Ability to create and foster relationships with owners and employees.
  • Must be highly organized with the ability to manage substantial paperwork and be able to effectively communicate verbally and in writing. Ability to write and comprehend instructions, correspondence, letters, and memos.
  • Must be detail-oriented.
  • Requires good communication skills, both verbal and written. Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Ability to make decisions with general policies and procedures available for guidance.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Please view Education segment
  • Have proper Vacation Rental/Property Management Certification
  • Positive attitude, professional manner and appearance in all situations.
  • Ability to prospect for new business, creating new leads and awareness of Juniper Preserve.
  • Ability to portray Juniper Preserve as a unique destination resort.
  • Ability to make oral presentations to both large and small groups.
  • Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management and sales.
  • Demonstrate quality written, verbal, and interpersonal communication skills.
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including
  • nights/weekends/holidays.
  • Positive attitude, professional manner and appearance in all situations.
  • Demonstrated quality written, verbal, and interpersonal communication skills.
  • Effective questioning and discovery skills and ability to listen with empathy to uncover customer needs.


  • Must be able to read and understand written and oral instructions. Must be able to comprehend topics of a conceptual nature.
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs. Ability to work with mathematical concepts such as probability, predictability and deductions.
  • Ability to define problems, collect data, establish facts and draw conclusions.


  • Bachelor’s Degree with an emphasis in Marketing, Business, Communications or equivalent or a minimum of three (3) years applicable and progressive sales, event and management experience; preferably in the hospitality industry.
  • Previous experience at a high-end luxury golf community or resort is a positive.

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