GENERAL SUMMARY:  The Retail Store Supervisor supports the Store Manager and Assistant Store Manager in the operation of a retail store. Follows specific guidelines, operates with minimal supervision, and may work in all areas of the retail store. Acts as Manager in the absence of Assistant Store Manager and/or Store Manager.

 

PRINCIPAL DUTIES/RESPONSIBILITIES:

 

Essential Functions:

 

Leadership:

·         Lead the activities of store personnel, to ensure that all sales transactions are rung up and reported accurately and donated goods are processed in accordance with GICW standards.

·         Support open door policy in accordance with GICW policy.

·         Maintain positive and professional relationships with all employees, GICW staff, and vendors.

·         Attend all mandatory classes in Store Manager Development and Training program and ongoing training classes as offered.

·         Ensure proper adherence by store staff to policies and procedures. Utilize intervention recommended by Human Resources to effectively maintain employee relations. Ensure the quality and quantity of work performed by employees according to GICW policy.

·         Ensure safety procedures are understood and followed by all employees.

·         Train and mentor employees in a thorough, organized, and timely manner.

·         Act as Manager in the absence of Store Manager and Assistant Store Manager.

Provide excellent customer service to all internal and external stakeholders.
·         Foster and demonstrate a positive and safe team environment.

·         Must demonstrate willingness and ability to adhere to GICW’s rules, policies, safety procedures, CARF and Kaizen philosophy.

 

Operations:

·         Oversee store opening and closing procedures.

·         Maintain all store records including but not limited to production, inventory, financials, and human resources in a timely and accurate manner.

·         Resolve customer issues in accordance with GICW policies and standards in a timely and appropriate manner. Interact with customers and donors, with a high degree of customer service.

·         Maintain the appearance of the entire facility, both interior and exterior, including but not limited to production, sales floor, and restrooms.

·         Comply with cash handling and POS procedures.

·         Evaluate and react to sales and production reports.

Ensure balanced sales and production goals are met or exceeded on a consistent basis.
Facilitate maximum sales performance through proper stock rotation, merchandising, signage, proper identification of e-Com merchandise, and inventory levels of new and used goods.
Ensure store is presenting quality customer service in a timely and courteous manner to all shoppers, donors, and employees.
 

Human Resources:

·         Participates in hiring, training, and evaluating employees in a thorough, organized, and timely manner.

·         Responsible for timely intervention, reporting, discipline, and appropriate documentation for all employees.

·         Comply with GICW employment practices and EEO guidelines and policies.

 

Loss Prevention:

·         Keep premises clean and free of safety hazards.  Ensure that safety procedures are understood and followed by all staff and store employees.

·         Ensure all loss prevention matters are reported and documented in a timely manner.

·         Ensure proper operation of store security including, but not limited to, new and used goods, door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.

·         Ensure proper cash handling, enforcement of cash register procedures, and submission of required reports.

·         Follows proper new goods procedure by correctly processing, securing, and inventorying as directed.

 

Production:

·         Prepare items for sale by hanging clothing, cleaning items as needed, and/or bagging items that need to be kept together.

·         Tag, mark, and/or code items selected for sale according to designated price, type of merchandise and processing guideline.

·         Accurately and efficiently follow GICW merchandising standards for shelves, bins, and/or bins. i.e.: product placement and stock rotation.

·         Accurately record data into an electronic device for pricing, inventory, and production tracking of processed items.

·         Inspect, sort, grade, assign prices, perform other actions needed to donated items.

·         Remove old items from display and place items in totes or carts according to GICW standards.

·         Transport stock to and from workstations.

 

Incidental Functions:

·         Load or unload trailers and operate hand trucks, forklifts, or pallet jacks.

·         Conduct meetings, including safety meetings, and distribute information to employees. 

·         Perform miscellaneous duties, as assigned.

 

Janitorial tasks, as assigned, which may include:

·         Sweep, mop, or vacuum sales floor. 

·         Clean windows and dust fixtures and shelves.

·         Clean and supply restrooms.

·         Empty garbage and recycling bins.

·         Clean debris around building exterior.

·         Retrieve and collect shopping carts and baskets.

 

QUALIFICATIONS:

Specific:

·         Must be 18 years of age or older.

·         High School graduate or GED and a minimum of one year’s retail experience.

·         Prior profit and loss, sales, or cost management accountability.

·         Must possess strong interpersonal and writing skills.

·         Must exhibit a high level of integrity and business ethics.

·         Must successfully complete GICW’s Cashier Certification class, Cashier Math Test, and SDA training.

·         Must provide own transportation as required.

General:

·         Must maintain consistent, predictable and satisfactory attendance and punctuality as scheduled.

·         Must be able to demonstrate upon request functional literacy and numeric proficiency.

·         Must have command of the English language sufficient to verbally communicate with the general public.

·         Must not present a significant current risk of substantial harm to self or others in the performance of the essential duties of the job that cannot be eliminated or reduced by reasonable accommodation.

No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior or is otherwise in conflict with the functions listed on this job description.  This may include passing a state-mandated, federally-conducted criminal background check.
·         Must provide proof of identification and eligibility to work in the United States of America.

Must pass a drug screening test and background check.
·         Must be able to perform the essential functions of the job with or without reasonable accommodation.

·         Must meet GICW quantitative and qualitative performance standards.

 

POSITIONS SUPERVISED:  Production Associates, Cashiers, and Store Donation Attendants.

 

 

WORK CONDITIONS/HAZARDS:

·         Work is performed indoors in either a warehouse or retail setting. Environment may be heated or air conditioned and may include exposure to dust.

·         Long periods of mobility and moving merchandise, which may include frequent bending and lifting.

·         May be exposed to people with unpredictable behavior.

·         Retail Store Supervisors are subject to transfer to other locations within the GICW system.

·         High adaptability required: Work environment usually hectic (fast paced) with irregular short deadlines and a limited number of critical or unusual situations.

·         DOT Strength Classification:  Medium

·         Seldom/Occasionally: Able to lift 26–50 lbs.

·         Frequently: Able to lift 11–25 lbs.

·         Constantly: Able to lift 1–10 lbs.