WHY WORK HERE?

We are a progressive public not-for-profit organization that identifies service delivery gaps in the community, building programs to address community needs, and continually strives towards being best of class in our practices and empowering staff with our leadership.

GENERAL POSITION SUMMARY

The Benefits Navigator assists job seekers in understanding and accessing various employment and training resources. This role ensures that individuals have the necessary resources and support to achieve sustainable employment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

include the following. Other duties may be assigned to meet agency needs.

• Be positioned strategically at the greeter station in Redmond WorkSource Oregon offices during regular business hours.
• Be the first point of contact for customers, offering immediate assistance and guidance in reducing barriers to employment for jobseekers.
• Provide individualized support, tailored to the diverse needs of customers, including those facing unique challenges.
• Adapt communication styles and methods, offering virtual services for increased accessibility.
• Use the software provided to maintain an online list of local area resources for customers.
• Assist customers in accessing local, state, and federal benefits and resources to lower barriers to finding employment and provide referrals to internal and external partners for further support as identified during one-on-one meetings with customers.
• Conducting regular meetings with customers, monitoring progress, and providing referrals as needed. This will include identifying barriers and connecting customers with resources to overcome those barriers.
• Collaborating with local partners to receive, screen, and process referrals.
• Accurately inputting and maintaining customer data and provide quarterly reports.
• Utilizing technology platforms for customer support, resource sharing, data collection, and communication.
• Attending required training, meetings, and conferences.
• Collaborating with other WorkSource Benefit Navigators in the state to share best practices.
• Facilitating outreach to community partners to foster understanding of available WorkSource Oregon services.
• Maintaining communication with partner agencies and colleges.
• Assisting with customer applications and referrals.
• Developing and maintaining relevant information, data, and documentation.
• Ensuring that all program outreach materials are approved prior to print and are available in both English and Spanish, as well as written in plain or easily understood language.

Confidentiality:

• Handle confidential and sensitive information with the utmost discretion. Maintaining confidentiality is a must.

THE WORKING CONDITIONS

• Environment: Operate in an environment with frequent interruptions due to walk-ins and staff or participant needs.
• Prioritization and Deadlines: Must be able to prioritize tasks and work under deadlines.
• Physical Activity: Occasional standing, walking, bending, kneeling, pushing, and pulling.
• Repetitive Motion: Frequent repetitive motion of hands and arms.
• Office Environment: Daily office work environment may contain dust, heat, cold, noise, etc.

MINIMUM QUALIFICATIONS

• Bachelors’ degree in vocational rehabilitation, labor relations, social work, human resources, or related field or 2 years equivalent experience.
• Demonstrated interest in working with the community and the ability to be compassionate and understanding.
• Demonstrated ability to work with others and communicate effectively.
• Ability to work with individuals of varying incomes, skill levels, experiences and cultures.
• A professional appearance.
• Strong information technology skills.
• Ability to manage multiple tasks simultaneously.

OTHER REQUIRMENTS

• Driving throughout service area s is required including Deshutes, Crook, and Jefferson Counties.
• MVR background check
• Valid driver’s license
• Maintain vehicle liability insurance if driving personal vehicle

ABOUT ESO

Mission: To unlock opportunities by empowering children and adults with disabilities, veterans, and underserved populations.

Vision: Our vision is to deliver transformative disability services, workforce development, and housing programs, empowering individuals and families to lead fulfilling lives and enriching communities across Oregon.

Core Values are the ESSENCE of who we are: Excellence, Service, Stewardship, Equity, Nurture, Compassion, and Empowerment

“Your life and mine shall be valued not by what we take… but what we give.” – Edgar Allen, Easterseals Founder

ESO has been serving the Oregon community for 75 years in filling gaps for the disabled, veterans, low income and older adults with education, career assistance and housing.

Equal Opportunity Statement: ESO is an equal opportunity employer. In accordance with applicable law, the company prohibits discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin, or ancestry, physical or mental disability, sexual orientation, genetic information, uniformed service, or any other consideration protected by federal state and local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee.