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Administrative Support Technician, Health Services

Full Time
  • Full Time
  • Bend, OR
  • $3,808.51 - $5,103.81 Monthly USD / Year
  • Salary: $3,808.51 - $5,103.81 Monthly

Website Deschutes County

ABOUT THE DEPARTMENT:

Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community based settings.

Deschutes County Behavioral Health (DCBH) is the Community Mental Health Program providing safety net and core clinical services for community members in Deschutes County dealing with mental health and substance use conditions. DCBH is also a Certified Community Behavioral Health Clinic (CCBHC). As such, DCBH relies on multi-disciplinary teams to provide innovative, evidence based, recovery oriented services in behavioral healthcare settings co-located with physical health providers.

To hear from staff about working at Deschutes County Behavioral Health, please click HERE.

ABOUT THE COUNTY:

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:

Deschutes County Crisis Team is accepting applications for a full-time Administrative Support Technician to be located at the Deschutes County Stabilization Center (DCSC). This position includes administrative responsibilities that support day-to-day operations of the Deschutes County Stabilization Center.

Administrative responsibilities include but are not limited to: filing, maintaining current and archived files, copying and preparing records for transfer, entering client files into medical records database, scheduling client appointments, database input, running database reports, engaging in supportive conversations with clients and their family members both in person and over the phone, answering questions or taking information from community partners both in person and over the phone, assisting clients and staff in scheduling follow-up appointments, reviewing electronic health records and insurance information to determine eligibility.

This is a full-time weekday day-shift position, and will be required to work some holidays. This position’s schedule is Monday – Friday from 8:30am-5:00pm.  

Key Responsibilities:

  • Scheduling various appointments for clients and community partners.
  • Monitoring scheduled appointments for accuracy and updating insurance as necessary.
  • Scanning client paperwork into medical records.

What You Will Bring: 
Knowledge of or experience with:

  • Standard office software including records management, word processing, spreadsheets, databases and electronic mail.
  • Basic strategies of working with individuals experiencing a mental health crisis such as the ability to regulate your own emptions, experience implementing de-escalation strategies, utilizing empathic listening with clients, and asking open-ended questions.
  • Knowledge of administrative support roles.

Skill in:

  • Balance a schedule which often requires working with several challenging situations at once.
  • Track and execute various administrative tasks and projects in an organized and timely fashion.
  • Customer service skills with the ability to proactively problem solve.

* This job posting is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clicking here.

Compensation

$3,808.51 to $5,103.81 per month for an 172.67 hour work month. Excellent benefit package when eligible. This union-represented position is available immediately.

BENEFITS:

Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE (Download PDF reader) for full benefit details.

Minimum Qualifications

  • High school diploma or GED equivalent; 
  • AND two years of administrative support experience; 
  • OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.  

Preferred Qualifications:

  • Experience with assisting individuals experiencing a mental health crisis or significant distress.
  • Bilingual in Spanish and English.
  • Experience with scheduling appointments.
  • Knowledge of developmentally appropriate engagement strategies; Motivational Interviewing Techniques; illness management and recovery principles; behavioral health; alcohol and drug treatment; integrated mental health/medical health; and behavioral health programs such as ACT, EASA, Wraparound, etc.

Necessary Special Requirements

The employment offer will be contingent upon pre-employment screening for criminal history and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). These screenings must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply – we welcome diverse perspectives and experiences.

To apply for this job please visit www.governmentjobs.com.

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