Description

CENTRAL WILLAMETTE CREDIT UNION CORPORATE CULTURE STATEMENT

Respect. Integrity. Ethics. Compassion. Humor.

At our Credit Union these five core values aren’t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty, connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn and who enjoy a good laugh.

At Central Willamette Credit Union we are laser-focused on building a stronger financial future for each of our members and we’re particularly passionate about making the communities of the Willamette Valley even better places to live, work and play. We do this by training our sales and service team members to become Financial Advocates who work tirelessly to improve our members’ financial lives. And we don’t stop there. We are fanatical supporters of the non-profit organizations that create the fabric of the communities we call home. You’ll regularly see us sponsoring and volunteering for events with the Boys and Girls Clubs, SafeHaven Humane Society, The United Way, The Center Against Rape and Domestic Violence (CARDV), and the Albany Public Schools Foundation just to name a few. Our team members are encouraged to give of their time and talents as servant leaders, furthering our quest to make the world a more just and caring place.

POSITION PURPOSE

Under the direction of the Director of Information Technology provide IT support to Central Willamette employees as a first level Help Desk Technician. Perform back-office IT operations.

Position Requirements

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide telephone, in-person and online support to end-users.
• Respond to IT questions over the phone and/or transfer calls to other IT staff when necessary.
• Provide update, status and completion information to managers and/or users, via voice mail, e-mail or in-person communication.
• Perform daily, weekly and monthly IT operations (checklists).
• Perform IT duties required to support employee job transitions (new employees, job transfers, employee departures, etc.)
• Complete work order assignments as listed in the Help Desk system.
• Assist in training employees in learning new company-provided applications and assists in problem solving for applications issues.
• Perform installation, configuration, maintenance and troubleshooting of desktop computers, laptop computers, tablets, docking stations, printers, cash dispensers, signature pads, scanners, and peripheral devices.
• Assist with the installation and maintenance of end user software applications.
• Assist in the maintenance of branch office IT facilities.
• Travel as needed to branch offices and other assigned locations.
• Cooperate and work with co workers as a team member.
• Perform all responsibilities in accordance with CW Values, compliance, regulatory and Information Protection requirements.
• Attend training and comply with CWCCU policies and procedures as well as applicable State and Federal regulations.
• Perform additional duties as assigned.

QUALIFICATIONS

• Knowledgeable of MS Windows, MS-Office and other common PC software.
• Familiarity with working on computers in a networking environment.
• Knowledge of computer network systems, TCP/IP, DHCP, DNS
• Excellent written and spoken English communication skills.
• Ability to work effectively under pressure of time constraints.
• Excellent aptitude for troubleshooting, attention to detail and multitasking.
• Ability to establish an effective work schedule under supervision.

EDUCATION/EXPERIENCE REQUIREMENTS

• Associate degree in computer science or related (desired).
• 2+ years work experience in a computer related field.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Full-time hours required, with additional hours as necessary to accomplish objectives, goals and projects.
• Ability to sit or stand within proximity of a computer terminal for extended periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Frequently required to stand, walk and sit

About the Organization

At Central Willamette Credit Union we are laser-focused on building a stronger financial future for each of our members and we’re particularly passionate about making the communities of the Willamette Valley even better places to live, work and play. We do this by training our sales and service team members to become Financial Advocates who work tirelessly to improve our members’ financial lives. And we don’t stop there. We are fanatical supporters of the non-profit organizations that create the fabric of the communities we call home. You’ll regularly see us sponsoring and volunteering for events with the Boys and Girls Clubs, SafeHaven Humane Society, The United Way, The Center Against Rape and Domestic Violence (CARDV), and the Albany Public Schools Foundation just to name a few. Our team members are encouraged to give of their time and talents as servant leaders, furthering our quest to make the world a more just and caring place.