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Customer Service Representative

Full Time

Website Norco

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation’s largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: “Serving You Better.” Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill our Combination Store Customer Service Representative position. The Combination Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

  • Greet customers in a professional and enthusiastic way
  • Answer telephone calls promptly
  • Demonstrate in-depth knowledge of products, placement, availability, price and use
  • Sell welding and safety products and services to customer
  • Fit and sell medical products and services to customers
  • Continue education on industry billing criteria as it relates to specific customer insurance requirements
  • Initiate and complete new patient referral information files and assist in setting up new accounts where applicable
  • Issue product sales quotes to customers
  • Track customer’s order in the computer and be able to interpret where order is in the delivery process
  • Perform other tasks as assigned or necessary


  • Medical homecare experience is a plus
  • Good typing and 10-key skills
  • Working knowledge of home medical products, placement, availability and pricing
  • Working knowledge of welding, gases and supplies
  • Ability to frequently lift up to 50 lbs
  • Ability to occasionally lift and/or carry objects weighing up to 100 lbs
  • Ability to sit, stand and walk for extended periods of time
  • Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position

Additional Information

Norco offers a competitive compensation/benefit package, including:

  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.

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