The Assistant Community Manager (ACM) position is designed as a developmental opportunity; providing opportunities for on-the-job training under the guidance of a Community Manager (CM). The ACM contributes to the community in a meaningful way while learning and practicing the skills below in support of the CM. The Community Manager position requires strong customer service skills. Knowing how to communicate in a positive manner, recognizing when a situation is escalating and knowing how to deescalate the situation.

• Act as Board of Director Liaison and Homeowner contact
• Prepare meeting agenda and exhibits and meeting minutes
• Attend all Board of Directors Meetings (many are in the evening)
• Keep website updated with current minutes, financials and resolutions
• Identify budget and reserve projects for each assigned community
• Coordinate project, scope of work and bids to complete projects in the budget year
• Approve and codes invoices accurately
• Review financials, monthly or quarterly, as applicable
• Budget preparation with Board and Accounting
• Update Reserve Study annually
• Conduct Site visits to assigned communities to ensure standards and compliance
• Prepare bi-weekly status reports
• Attend bi-monthly team meetings

Qualifications

• Bachelor Degree preferred, or equivalent work experience
• Community management experience preferred
• 3+ years of customer service experience required
• Advanced Knowledge of Microsoft Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Excellent administration and organizational skills
• Ability to maintain professional composure at all times
• Ability to communicate effectively with groups
• Work independently without direct supervision
• Excellent customer care skills
• Must have valid driver license with acceptable driving record