Step into a role where every day brings the opportunity to make a meaningful difference in the lives of Central Oregon seniors. As a Receptionist/Administrative Assistant at the Council on Aging of Central Oregon, you’ll be at the heart of our mission, interacting daily with individuals who rely on our support and services. Whether it’s providing a warm welcome, offering guidance, or connecting older adults and their loved ones with vital resources, your role will be essential in ensuring that each person feels heard and supported. This position offers not only the chance to give back but also to grow professionally in a supportive and passionate environment.

Position Summary

As the first point of contact for most clients, the Receptionist/Administrative Assistant will be responsible for assisting individuals who call and/or enter our Senior Services Center. The position is dedicated to ensuring that all guests and clients are guided to the appropriate resources and information. To excel in this role, one must possess exceptional communication skills, a compassionate and empathetic demeanor, and a deep commitment to the well-being of our senior community. The ability to thrive in a dynamic, fast-paced environment with frequent interruptions is also essential.

This position is part of the Client Services team and also works closely with other departments within the organization to perform a variety of administrative tasks. The Receptionist/Administrative Assistant reports directly to the Information and Resource Supervisor. This is a full time, in-person position located in Bend, Oregon.

Hours

The schedule is Monday-Friday, 8:00am-4:30pm.

Compensation

The salary for this position is between $19-$22 per hour depending on education and experience. Council on Aging offers a complete benefits package, including health, dental and vision care; a 403(B) retirement plan, generous paid time off, an Employee Assistance Program, and more.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Reception Responsibilities

• Answering and routing phone calls to the appropriate person
• Responding to basic information & referral calls
• Welcoming and assisting walk-ins with their resource questions
• Maintaining call and walk-in logs
• Organizing the resource library within the Senior Resource Center
• Training and supervising volunteer receptionists

Administrative Responsibilities

• Responsible for maintaining client spreadsheets
• Mailing out the monthly Meals on Wheels statements to clients and distributing to certain sites
• Managing the Library Corner distribution
• Managing staff birthday recognition (cards and gift cards)
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or two or more years of office-related experience and/or training; or equivalent combination of education and experience; some college is desirable
• Bilingual strongly preferred
• Proficient in MS Office, data entry, and basic office equipment
• Excellent interpersonal skills
• Proficient in customer service and problem resolution
• Excellent written and oral communication skills
• Excellent organizational, planning, and prioritization skills
• Efficiency and flexibility in performing detailed tasks
• Ability to work in a fast-paced environment with frequent interruptions, changing priorities and deadlines.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.