Website Central Oregon Community College
Primary Purpose
The First Year Experience (FYE) Coordinator supports COCC’s First-Year Experience programs including Bobcat Welcome, Bobcat Orientation (BCO), and the Early Assist referral system. The FYE Coordinator provides direct support to students, leads collaboration with colleagues and stakeholders, and contributes to FYE planning and assessment.
Essential Duties and Responsibilities
- Working with various college departments, update content for Bobcat Welcome, an online introduction to COCC, using a third-party web-based platform.
- Manage setup of RSVP and assessment tools for Bobcat Orientation, including Banner batch enrollment.
- Support Bobcat Orientation events through preparation of print materials, organization of check-in processes, and maintenance of BCO website for all formats, including remote and in-person programs on the Bend, Redmond, Prineville, and Madras campuses.
- Update Bobcat Orientation content in various formats (online, print materials, etc.).
- Serve as a backup presenter at BCO as needed.
- Participate as a member of the Bobcat Orientation and Logistics Team.
- As directed by supervisor, contact students referred through COCC’s Early Assist program, providing resources to help students with college success strategies.
- Log notes and updates from Early Assist outreach in the Early Assist online system.
- Support the Director of FYE in the delivery of training to new faculty and respond to questions about the system as needed.
- Plan and implement Welcome Week activities in conjunction with the Office of Student Life.
- Facilitate connections and referrals for first-year students to campus programs that enhance student engagement/belonging.
- Support continuous improvement by providing supervisor with feedback on Orientation, Early Assist and other FYE programs.
- Participate in the development and implementation of FYE goals, objectives, and priorities.
- Participate in College committees and service.
- Support the needs and priorities of the First-Year Experience department.
- As assigned, perform other essential functions that support the overall objective of the position.
Knowledge, Skills and Abilities
- Ability to plan, implement, and support programs for a student audience.
- Strong written, verbal, interpersonal communication, and presentation skills.
- Ability to provide high-level customer service and support for students facing complex challenges.
- Understanding of the Family Educational Rights and Privacy Act (FERPA).
- Ability to work independently, manage priorities, and meet deadlines.
- Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
- Ability to effectively communicate information to students, staff, and faculty from diverse backgrounds regarding College policies and procedures.
- Ability to learn, understand and use technology to accomplish job functions, including developing communications, updating content and troubleshooting for online platforms.
- Ability to use software programs and database systems including Microsoft Office Suite, email, website editing, basic desktop publishing, and modern office equipment.
- Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.
Ergonomic Requirements
Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.
Minimum Requirements
- Associate’s degree
- One year of administrative experience with technology systems or services (e.g., Banner Student Information System, website editing platforms, database systems).
- One year of experience with program coordination, including collaboration, evaluation, and process improvements.
Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.
Preferred Qualifications
- Bachelor’s degree
- Experience in a higher education setting
- Experience coordinating online programs or services
To apply for this job please visit jobs.cocc.edu.
