Primary Purpose

The ITS Functional Analyst serves as one of the College’s employee information, process and functional/technical analysts. The ITS Functional Analyst performs a range of duties, including data analysis, system configuration, reporting, troubleshooting, and training for multiple College’s software applications. Equally as important, this position works directly with stakeholders from all COCC departments to coordinate the holistic approach to new technology solutions in college operations.

Essential Duties and Responsibilities

• Serve as the functional/technical analyst for College software applications assigned, including data analysis, system configurations, reporting, troubleshooting, workflows and user access
• Analyze and identify process improvements to College software applications assigned including:
  • • Implement functionality not currently utilized, testing to ensure functional, performance and quality requirements are met
    • Standardize data management and workflows
    • Schedule and prioritize updates/upgrades with end users and ITS

   

• Review application/system upgrades, release documentation, engage in technical forums and use other resources to gain awareness and knowledge of technical issues, changes and updates
• Ensure data accuracy, integrity, and security of all supported software applications
• Develop documentation, training material and conduct staff training for assigned applications

• Plan, implement, monitor and provide on-going support of software applications.
• Work with key stakeholders to meet project objectives and timelines.
• Serve as liaison between vendors and appropriate College employees.
• Act as end-user subject matter expertise and provide training as appropriate.

• Participate in College committees and task forces.
• Participate in appropriate professional development opportunities and organizations.

Knowledge, Skills and Abilities

• Ability to quickly gain solid technical and functional knowledge of a broad set of software applications to support end users.
• Knowledge of and experience with project management principles, concepts and best practice strategies for technology implementations.
• Ability to effectively problem-solve issues that affect multiple departments, bringing stakeholders to a reasonable consensus.
• Ability to effectively communicate, both verbally and in writing, technical issues with both end users and technical staff.
• Ability to identify process workflow problems, analyze results and create resolutions using appropriate resources.
• Ability to design and deliver technical training, documentation, and presentations.
• Ability to be a self-starter, work collaboratively, be highly motivated and possess good judgment in identifying issues, stakeholders and priorities.
• Ability to create requirements documentation and functional specifications.
• Ability to research, analyze, and interpret technical documentation and resources.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.

Ergonomic Requirements

Working hours are regular generally Monday through Friday. Additional hours or schedule changes may be required based on work requirements. Work is performed in an office setting, mostly sitting with frequent computer use. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.

Minimum Requirements

• Bachelor’s degree in business, education, computer science, or related field.

• Three years of similar/relevant work experience in any combination of the following:
  • Project management or coordination
  • Functional or business analysis
  • Data analysis, reporting, and workflow development
  • Supporting users on business-related systems

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.

Preferred Qualifications

• Higher education experience
• Experience with Ellucian’s (Banner)
• Relational database query, design, or development