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Assistant Director of Housing / Resident Life

Full Time
  • Full Time
  • Bend, OR
  • $64,000 - $71,000/yr. USD / Year
  • Salary: $64,000 - $71,000/yr.

Website Central Oregon Community College

Primary Purpose

Develop and provide leadership for the Housing and Residence Life program for students based on community development and student academic success themes. The position is responsible for supervising and managing the day-to-day housing operations and leadership for student residents, community assistants, administrative assistant, and the Residence Life Coordinator; developing and maintaining the overall mission and vision; and assisting the Dean of Student Engagement in all areas of a comprehensive housing program. Additionally, this position is responsible for the coordination and leadership of the COCC summer conference program, to include day-to-day oversight and management as well as marketing and business development.

Essential Duties and Responsibilities

Leadership and Supervision
  • Develop and maintain the mission and vision of the residence life program and housing operations. Collaborate with other College departments to design and implement a residence life and housing operations plan, including outcomes and deliverables. Planning grounded in academic success and community development approaches.
  • Supervise the residence life coordinator (professional, live-in staff) and Administrative Assistant, including hiring, prioritizing and assigning work, conducting performance evaluations, training, and monitoring compliance with applicable policies and procedures. Facilitate regular staff meetings with housing staff.
  • Provide secondary supervision and leadership for community assistants.
  • Provide management for all aspects of student housing application, agreement and associated processes using the College’s housing software program. Ensure accurate and up-to-date housing records within the software systems.
Administrative Responsibilities
  • Create and generate data reports to track occupancy, student retention, and academic progress.
  • Document, update as needed, and maintain housing policies and procedures on housing, including eligibility, housing agreements, community and conduct expectations, and related areas.
  • Oversee and maintain the residence life webpages and social media identities.
  • Ensure residents are adhering to policies and procedures, enforcing College and residence hall policies through student conversations, educational discipline and communication with supervisor
  • Provide secondary support for student conduct administration in coordination with the Dean and Student Care and Conduct Coordinator.
  • Screen all facility work orders and as appropriate, submit work orders for building maintenance and repair needs.
  • Respond to emergencies and notify appropriate staff to provide additional support when necessary. Serve as the direct on-call administrator in absence of the Residence Life Coordinator and as the secondary on-call administrator at all times.
  • Provide input related to the housing operation budget.
Summer Conference Coordination
  • Assist with initiatives to promote the expansion of a summer conference program and coordinate residence hall facility needs and staff support.
  • Manage the summer conferencing portfolio to maximize value for the College, balance competing needs and avoid conflicts, meet the expectations of diverse clientele for the successful production of conferences, showcase the campus, and enhance the positive image of COCC.
  • Coordinate each group’s stay on campus to comprise of facility reservations and preparation, services while in residence, facility turnover, check-in/check-out process, keys and card access, billing/account reconciliation, food service needs, and payment verification. Working with residence life staff, ensure adequate day, evening, and weekend staffing during conference guest stays.
  • Work with appropriate departments to develop a billing/invoice process, as well as payment for all facility rentals and services for the summer conference program and associated events in support of annual revenue goals.
Other Duties
  • Participate in workgroups, trainings, College sponsored events, and programs.
  • Facilitate and lead training or similar events as assigned.
  • Perform other duties as assigned that support the overall objective of the position.

Knowledge, Skills and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.
  • Knowledge of student affairs practices and principles, with a particular emphasis on the needs of on-campus students and housing or residence life programming.
  • Ability to apply established College policies, risk management policies and emergency protocols.
  • Ability to provide leadership to staff and students in the development of a community based upon academic success, healthy choices and respect for others.
  • Ability to serve as a role model for students and staff members in meeting position responsibilities and expectations, developing a sense of trust between staff and students.
  • Ability to provide a positive, team-based approach to leadership and problem solving.
  • Knowledge and ability to apply student development theory.
  • Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
  • Ability to handle stressful or potentially volatile situations with tact, diplomacy and good judgment.
  • Possess demonstrated organizational, management, analytical, event planning and problem-solving skills.
  • Ability to work a flexible schedule, including evening and weekend programs.
  • Ability to maintain confidentiality of student records and adhere to federal student privacy requirements.
  • Ability to effectively communicate verbally, and in writing, using the English language.
  • Ability to effectively utilize common Microsoft applications (Word, PowerPoint, Excel) as well as the ability to learn and effectively utilize a student information system (Banner) as needed to perform essential responsibilities.

Ergonomic Requirements

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to sit or stand at workstation for extended periods. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers; reach with hands and arms. Requires near visual acuity to write, read written materials and computer screens, and sufficient hearing and speech ability for ordinary telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to be able to perform essential functions with or without reasonable accommodation.

Minimum Requirements

  1. Bachelor’s degree from an accredited college or university in Business Administration, Hospitality Management or related field.
  2. Two years’ experience in housing / residence life or related student services experience.
  3. Two years’ supervisory experience.

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications

  • Master’s degree in Student Affairs, Business Administration or related field.
  • Experience with Banner Ellucian software.

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