Summary

To be considered for this position, applicants must have a complete application that includes all of the following items:

• The online application via NeoGov (access also available on City of Bend website under Human Resources/Job Openings) 
• Attached formal Cover Letter (required) 
• Attached formal Resume (required) 
• Attached valid Credentials, Certifications and Licensing (if applicable)

Applicants must provide certification that they are a veteran or disabled veteran to receive veteran’s preference. For more information click here.

An eligibility list will be created from this recruitment to be utilized for future positions at various levels and departments. The eligibility list will be valid for up to six (6) months.
Application deadline is Monday, November 11, 2024 (11/11/2024) at 12:00 p.m. (noon) Pacific Time.

Position Overview

The Accounting Technician I position preforms customer service work with basic accounting responsibilities. Specific responsibilities include customer face-to-face and telephonic communications; processing accounting related paperwork, records, reports, payments received and delinquencies; and preforming general clerical/administrative tasks.

Distinguishing Characteristics

Accounting Technician II: Researches and verifies a variety of information related to customer accounts; identifies and resolves discrepancies. Performs collection activities on delinquent accounts; sets up payment plans with customers; transfers information to collection agencies.

Complexity of Work

Complexity: 

Work is considered routine or basic. Most situations are resolved using standard procedures and established guidelines. Requires knowledge of procedures and the ability to evaluate and select the correct solution from defined alternatives.

Degree of Independence:

Follows standard practices with supervision, but must be monitored when carrying out any deviations; progress is regularly monitored and all outcomes are reviewed.

Decision Making Authority:

Follows established policies, procedures and practices, and makes no independent decisions. May make recommendations to work procedures, policies and practices.

Functions, Duties and Responsibilities

The information provided below encompasses the essential functions and capabilities linked with this position.

Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities.

• Processes a variety of payments and/or notices to and from customers, which includes: verifying account numbers; entering payments into applicable databases; issuing receipts; running delinquent notices; processing lien checks; issuing refunds for overpayments; processing returned checks; confirming deposit payments received by due date; and/or, performing other related activities.
• Responding to inquiries and requests for information over the phone and in person, which includes: directing customers and visitors to appropriate locations; taking and transmitting messages; looking up and communicating account balances; and/or, performing other related activities.
• Performs a variety of clerical activities in support of daily operations, which may include: filing; copying; faxing; typing standard documents; preparing, sorting, and distributing mail; entering data; and/or, performing other related activities.
• Balances, reconciles, and maintains cash drawer; prepares bank deposits; prepares related reports.
• Prepares, monitors, and maintains a variety of agreements, files, records and information.
• Complies with safety requirements of the position and actively promotes safe work practices.
• In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
• Other related duties as assigned.

Supervisory Responsibility

This position is a non-management position and does not encompasses supervisory responsibility.

Knowledge, Skills and Qualifications

The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.

• Basic bookkeeping principles
• Cash handling techniques
• Customer service principles
• Filing techniques
• Keyboarding
• Entering data into computerized systems
• Basic mathematical calculations
• Handing multiple tasks simultaneously
• Operating modern office equipment
• Analyzing information for discrepancies
• Reconciling accounts
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Ability Requirements

• Effectively communicate with others verbally and in writing, including by phone, e-mail, or in person.
• Reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Education, Experience, Certifications and/or Licenses The following are the minimum qualifications for this position.

• High School Diploma or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
• Two (2) years of customer service, clerical or other relevant experience with basic accounting responsibilities; or experience in a similar position and/or performing similar tasks.
• Current and valid Driver’s license per City policies outlined in the Employee Handbook.

The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion.  At the City of Bend, we don’t just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.