This position oversees our Nurture Oregon Program, often referred to as the “Mom’s Program”.

JOB SUMMARY: 

The Program Supervisor works closely with the Program Manager/Director to provide oversight and direction for the day-to-day clinical operations to ensure compassionate care and quality service and clinical compliance with Oregon Administrative Rules and other regulatory bodies, and in keeping with the mission and vision of BestCare. This position carries a small caseload and works with the Program Manager/Director to build, develop, and improve staff/team performance and clinical services being provided in a way that upholds the values and standards of BestCare.

ESSENTIAL FUNCTIONS:

1. 1. Clinical Practice and Supervision:
      1. Provides effective leadership, oversight and evaluation of services, staff development, wellness, treatment planning, case management and coordination, utilization of community resources, group, family, and individual therapy or counseling;
      2. Conducts assessments as needed including histories of mental and physical health, substance use, past mental health services and criminal justice contacts, assessing family, cultural, social, and work relationships;
      3. Develops treatment plans and provides diagnoses consistent with DSM-5;
      4. Performs individual and group treatment sessions, as well as delegating these functions to appropriate clinical staff. Documents and provides rationale for services provided;
      5. Promotes integrated treatment services through coordination with mental health, substance use, and medical treatment service providers;
      6. Demonstrates leadership in de-escalation and services that promote crisis stabilization;
      7. Demonstrates the ability to effectively manage facility milieu and
   2. Clinical Supervision:
      1. Provides clinical supervision to program staff and documents supervision for each program staff in accordance with Oregon Administrative Rules;
      2. Provides orientation and annual training to program staff to maintain adequate program operation and compliance;
      3. Assists with chart and program audits to ensure compliance with facility accreditation, licensing, State laws, and other regulatory requirements;
      4. Establishes and maintains a robust team model, including non-traditional, peer, and professional staff;
      5. Provides input for annual performance evaluations and recommends training and development opportunities for program staff.
   3. Leadership and Administrative:
      1. Provides direct, day-to-day supervision and performance management of the assigned program staff to include interviewing and hiring, coaching and performance management, and training/professional development in accordance with BestCare policies and procedures and all State and Federal employment laws;
      2. Works closely with other program staff as a member of a multidisciplinary team and is dedicated to a healthy work environment for the benefit of employees and clients served;
      3. Ensures compliance with BestCare’s and all regulatory standards and statutes within assigned program;
      4. Accessible by telephone for emergencies purposes and provides reasonable support, documentation, and follow-up in a timely manner;
      5. Participates in facility on-call rotation for after-hours consultation and screening for appropriate referral;
      6. Coordinates and maintains professional relationship with program staff, community partners, and clients;
      7. Develops and maintains staff schedule, on-call rotation, and other tasks related to scheduling and review/approval of time sheets and time-off requests;
      8. Develops strong collaborative relationships with community partners, including Charles hospital, law enforcement, community mental health programs, and insurance agencies. Promotes the program through partnerships;
      9. Promotes a welcoming, compassionate, recovery-based, environment for individuals seeking services;
      10. Assists Program Manager/Director with daily managerial oversight of personnel, stabilizing individuals, and provides feedback to BestCare’s leadership team as directed by the Program Manager/Director;
      11. Attends required program meetings, trainings, and Clinical Supervision designated by Program Manager/Director.
      12. Other related duties as assigned by Program Manager/Director.

ORGANIZATIONAL RESPONSIBILITIES:

1. Performs work in alignment with BestCare’s mission, vision, values;
2. Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
3. Supports the organization’s commitment to equity, diversity, and inclusion by fostering a culture
4. of open-mindedness, cultural awareness, compassion, and respect for all individuals;
5. Strives to meet Program’s/Department’s annual goals in alignment with the organization’s
6. strategic goals;
7. Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other
8. relevant policies, procedures, and other compliance needs;
9. Completes training assignments timely and satisfactorily;
10. Ensures that any required certifications and/or licenses are kept current and renewed timely;
11. Works independently while also serving as a positive, collaborative member of the leadership team;
12. Performs other organizational duties as needed.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Level I: Bachelor’s degree in behavioral health with 4 years of paid, full-time experience in a social services field with minimum of 2 years of direct SUD counseling experience; or 5 years of paid, full-time experience in the field of substance use disorders counseling [per OHA 309-018-0125(3)(c)]
• Level II:  Master’s degree in behavioral health field with 2 years of paid, full-time experience in a social services field with minimum of 2 years of direct SUD counseling experience
• Minimum two (2) years’ experience in an administrative/lead role
• For individuals recovering from a substance-abuse disorder, must have maintained continuous recovery for the preceding two (2) years at the time of hire

LICENSES AND CERTIFICATIONS:

• Current CADC-II required for Level I; Current CADC-III required for Level II
• Current CPR and First Aid Certification or ability to obtain within 3 months
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:

• 1 or more years of experience in a supervisory/lead capacity in a behavioral health field is preferred
• Bi-lingual in English/Spanish strongly preferred

REQUIRED COMPETENCIES: 

Must have demonstrated competency or ability to attain/demonstrate competency within a reasonable period for each of the following:

• Ability to provide effective clinical supervision of SUD program staff;
• Ability to provide quality assurance, data collection, reporting, and program evaluation
• Understanding and ability to incorporate a strong harm-reduction approach
• Knowledge about strength-based and trauma-informed interventions as well as other evidence- based practices;
• Must be able to get along with co-workers, build a positive, collaborative team, and promote a safe, healthy work environment;
• Ability to network with all resources to provide the best customer service
• Ability to work effectively in a diverse, multi-cultural environment
• Understanding of and ability to meet the standards laid out in the Oregon Administrative Rule (415-051-0055) for clinical supervisors
• Proficiency with MS Office 365 (Word, Excel, Outlook), databases, EHR system, internet, Teams and other virtual mtg platforms
• Strong interpersonal and communication skills (oral and written)
• Ability to work independently as well as being a positive, collaborative team member
• Strong customer service skills with a positive, solution-oriented focus
• Strong critical thinking skills and ability to function well and use good judgment in a high-paced and at times stressful environment
• Excellent time management and prioritization skills with a proven ability to meet deadlines
• Ability to maintain strict confidence at all times
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively