Position Information: Guest Relationship Coordinator

Our Guest Relationship team is on the front lines of living out Ho’okipa Hospitality with our Guests. These are our Ho’okipa Super Stars! Day-to-day, our Guest Relationship Coordinators are ensuring our guests have everything they need before, during, and after their stay by communicating with them through phone calls, emails, and text messages.

To be successful in this position, you should have incredible written and verbal communication skills, love working in a fast paced/high stress environments, enjoy working with people of all personality types (including the grumpy ones), be able to handle many things coming at you at once and beable to quickly prioritize where to focus your time and energy. The ideal candidate will also love to grow personally and professionaly and be willing to put in the time and effort to constantly be improving their skill level.

This position requires working at least one regular weekend day year round (Sun to Thur or Tue to Sat). We are in the hospitality business, so we work when everyone else is on vacation. We get to take time off during the Fall, Winter, and Spring (when it is less busy and less expensive) but not during the Summer.

I don’t expect any member of my team to be at Bennington forever (we do have many associates who have worked here for a decade or more), but I do ask every applicant to make at least a two year commitment to the position and role they are applying for.

This position works from our office every day (no remote option).

Hi, my name is Robert Bennington. I am the Owner and General Manager here at Bennington Sunriver. My purpose and passion for building Bennington is to give our homeowners and guests the space they need to reconnect with what truly matters to them in life. There is truly no better way to do that than through the gift of vacation. My passion is also to create a work environment where each member of my team (including me) is working towards becoming the best versions of themselves.

We have a unique way of achieving our purpose, what we call Ho’okipa Hospitality. Ho’okipa is the Hawaiian word for hospitality, but it means so much more than our English word. Ho’okipa Hospitality is a way of thinking about people, not as a job to get done, but as people, just like us, beautifully created individuals who deserve our time and hearts.

I am looking for people to join my team who want to share in that passion and work. People who are inspired and committed to live by our company values of

• Excellence – Improve Constantly
• Integrity – Do What’s Right, Always
• Connection – Invest in Relationship
• Unity – We are One Team with One Goal
• Attitude – Bring Positive Energy, Everyday
• Innovate – Challenge Norms and Suggest Better Ways

We practice something called Crucial Conversation here at Bennington. I encourage you to look it up before you apply as participating in Crucial Conversations is a requirement of employment.

How to Succeed at Bennington

• Live up to our Purpose, Mission, and Values
• Exceed the outcomes on your Scorecard.
• Be coachable.
• Engage in crucial conversations.