JOB DESCRIPTION: Receptionist

JOB SUMMARY: 

Acts as the first point of contact for patients and family members entering Bend Surgery Center.  Responsible for verifying patient information and completing accurate patient registration. Acts as a liaison between patient or patient family and professional staff.

QUALIFICATIONS:

Education: A high school diploma or equivalent is required.

Experience: Previous experience in medical business office preferred

Physical: 

•        Must be able to Sit, stand, walk, and perform keyboard operation continually
•        Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing
•        Rarely stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds
•        Must be able to speak and hear normal auditory levels

Mental:

•        Must have excellent communication skills and ability to interact with a diverse population professionally
•        Ability to effectively interact and communicate with all levels within Bend Surgery Center and external customers, Patients and potential employees

Job Skills:

•        Must be computer literate with working knowledge of Microsoft office products
•        Must have knowledge of and ability to perform basic office tasks
•        Must have exemplary customer service skills

JOB RELATIONSHIPS: Is responsible to the Business Office Manager. Does not supervise other employees.

RESPONSIBILITIES:

•        Welcomes patients and visitors by greeting them in person or on the telephone
•        Collects patient identification cards
•        Collects patient insurance information
•        Ensures that documentation is completed and all necessary documents are signed by the patient
•        Verifies patient information and updates patient accounts or paperwork when necessary
•        Collects copayments and deductibles as needed
•        Records payments in the billing system or log as required
•        Issues receipts for payments received
•        Notifies clinical staff when patient is ready to proceed to the clinical area by appropriate documentation in practice management system
•        Keep reception area neat and reading material current and in good order
•        Accepts deliveries to the ASC, as needed
•        Maintain inventory of forms needed in reception area
•        Protects patients’ rights by maintaining confidentiality of personal and financial information
•        Prepares patients charts for the following day
•        Confirm the patient information on the Registration Form is accurate, making any necessary changes.
•        Answer the telephone and direct calls to appropriate personnel
•        Attends all required education and in-services
•        Adheres to safety policies and practices good body mechanics and ergonomics
•        Follows all rules and regulations for PHI and HIPAA protections of patient information
•        Follows all policies and procedures, including, but not limited to, attendance, timeliness, and safeguarding confidential information
•        Performs other duties as assigned

ESSENTIAL VALUES, CODES OF CONDUCT

•        Demonstrates knowledge of and adheres to the Code of Conduct
•        Strong ethical and moral character references
•        Attitude that is caring, respectful, sensitive, tactful, compassionate, empathetic, and tolerant exhibiting a positive, professional demeanor to peers, patients, physicians and visitors
•        Works well with others – a team player
•        Exhibits high level of integrity
•        Must be organized, flexible and versatile with the ability to function effectively in stressful situations
•        Must be able to accept and profit from instruction and constructive criticism and follow through to effect change
•        Must be able to recognize limitations and seek help or advice as needed

WORK ENVIRONMENT:

•        Days and hours of work vary to meet patient or center needs
•        The Center is a well-lit, ventilated and climate controlled environment
•        Ability to work with office equipment, some of which will have moving parts
•        Noise level is usually quiet to moderate
•        Work in close proximity to co-workers and patients