The Homeowner Services Program Manager plays a vital role in educating and supporting Bend-Redmond Habitat for Humanity partner families on their path to homeownership. This position manages mortgage-readiness education, community outreach, and critical data systems to ensure compliance and effectiveness in affordable housing programs. The Homeowner Services Program Manager also oversees the HomeKeeper database and administers the Individual Development Account (IDA) program, supporting families in achieving financial stability and homeownership. This position directly impacts the success of Bend-Redmond Habitat for Humanity partner families, ensuring they have the education, tools, and resources needed to navigate their journey toward affordable homeownership.

CORE DUTIES:

• Develop and lead homeownership education workshops, mortgage-readiness sessions, and outreach initiatives to prepare partner families for homeownership.
• Coordinate with Homeowner Services staff and internal and external partners to support client education, application cycles, and program participation.
• Build and maintain community partnerships to expand education opportunities and financial empowerment resources for partner families.
• Oversee the Individual Development Account (IDA) program, ensuring compliance with fiduciary reporting requirements and supporting partner families in securing funding.
• Manage and maintain the HomeKeeper database, ensuring data accuracy, compliance, and efficient reporting for grants, program evaluation, and decision-making.
• Act as the primary contact for database troubleshooting, staff training, and system improvements, ensuring alignment with HUD, Fair Housing, and local affordable housing policies.
• Develop innovative education and communication tools, such as virtual classes, videos, and multilingual resources, to enhance accessibility for partner families.
• Maintain strong data security protocols and ensure compliance with all reporting and operational requirements related to affordable housing programs.

SKILLS, ABILITIES & EXPERIENCE:

• Experience in mortgage readiness, client counseling, and/or financial education.
• Proficiency in database management, preferably Salesforce (HomeKeeper platform).
• Strong understanding of affordable housing policies, HUD guidelines, and Fair Housing regulations.
• Expertise in data reporting, analysis, and visualization (e.g., Excel, Tableau, or Power BI).
• Exceptional organizational skills, attention to detail, and problem-solving abilities.
• Strong communication and collaboration skills, with the ability to work independently and in a team environment.
• Experience in nonprofit housing services or a related field is highly desirable.
• Fluency in Spanish preferred; ability to support Spanish-speaking partner families and applicants.