At Bend-Redmond Habitat for Humanity, we believe that everyone deserves a place to call home—a safe, stable, and healthy environment where families can thrive and communities can flourish. Since 1989, we have partnered with over 250 families to make homeownership possible and revitalized 145 homes, transforming the lives of more than 1,100 children and adults.

The ReStore Lead is responsible for managing the receiving, pricing, stocking, and display of items in an assigned area of the ReStore. The Lead has a strong knowledge of the layout, value and items in the assigned area and works to keep the assigned area clean, well-stocked and safe. The ReStore Lead serves as a role model for the BRHFH Core Values: Integrity, Compassion, Empowerment, Belonging, and Sustainability.

CORE DUTIES:

• Support the Bend Redmond Habitat for Humanity mission of building homes, communities, and hope.
• Have a strong understanding of the products that should be placed in the assigned area, where they should be displayed and how they should be priced.
• Provide exceptional customer service, ensuring that all customers receive the attention and assistance needed.
• Ensure donors, customers and volunteers have an excellent experience when working with all BRHFH ReStores and donation centers.
• Effectively communicate the BRHFH and HFH missions to members of the public.
• Ensure products are accurately and safely displayed on the sales floor with proper tags and documentation, and promptly relocate items to their correct area or store as needed.
• Provide exceptional customer service, ensuring that all customers receive the attention and assistance needed.
• Safely operate forklift and pallet jack as required.
• Maintain a clean and organized area.
• Respond to requests for assistance from other team members in a prompt and courteous manner.
• Ensure all received donations meet company standards.
• Properly and safely move items on and off the sales floor, into delivery areas, truck for transfer or customer vehicles as needed.
• Assist with requests in other areas of the store as needed.
• Follow all safety practices in order to keep our store safe for team members, customers, volunteers and donors.

KNOWLEDGE, SKILLS, & ABILITIES:

• Minimum of one year of experience in a retail organization.
• Demonstrated understanding of pricing
• Outstanding leadership abilities with proven success in building and motivating diverse, high-performing teams.
• Exceptional customer service skills with a genuine passion for supporting customers and proving outstanding store experience.
• Passion for community building and people management
• Experience leading, coaching, and developing a team.
• Able to communicate effectively with people at all levels and from a variety of backgrounds.
• Ability to meet physical demands of the role, including regularly walking our major facility, and lifting up to 30 pounds
• Ability to obtain forklift certification