Overview
The Operations Support Coordinator supports the overall flow of communication and daily operations across Bend-Redmond Habitat for Humanity’s retail and operations teams. This position manages donation inquiries, schedules donation pickups, and provides accurate information to both store and field staff. The Operations Support Coordinator also handles general administrative tasks that help keep day-to-day operations running smoothly. In this role, the coordinator serves as a central communication point for donors, store staff, donation ambassadors, and operations leadership, while modeling BRHFH’s Core Values: Integrity, Compassion, Empowerment, Belonging, and Sustainability.

CORE DUTIES:

Customer & Donor Communication

·       Answer all incoming calls for BRHFH ReStores.

·       Provide excellent customer service by offering clear, accurate, and timely information.

·       Communicate professionally and compassionately with donors, customers, and community members.

Donation Coordination

·       Manage all donation pickup requests, ensuring timely, organized scheduling.

·       Screen donated items to determine eligibility and provide donors with clear guidance.

·       Coordinate daily and weekly pickup schedules in alignment with Donation Ambassador availability.

·       Provide Donation Ambassadors with accurate, up-to-date route information and item details.

·       Coordinate with Resource Development for commercial donations.

Operational Support

·       Print and prepare labels, signs, and other retail materials needed for store operations.

·       Maintain organized digital and paper records related to donations, scheduling, and operational materials.

·       Provide general administrative support for the retail and operations departments.

·       Assist with internal communication, scheduling needs, and document preparation.

·       Help ensure all operational processes align with BRHFH safety, customer service, and mission standards.

KNOWLEDGE, SKILLS, & ABILITIES:

·       Strong computer skills, including the ability to navigate multiple systems, manage digital records, and learn new software quickly.

·       Excellent phone and communication skills, with the ability to answer high call volumes while providing clear, accurate, and compassionate support to donors, customers, and community members.

·       Strong customer service abilities, demonstrating professionalism, patience, and respect in every interaction.

·       Ability to manage and prioritize multiple tasks, such as scheduling pickups, screening donations, and supporting administrative workflows.

·       Solid organizational skills, including maintaining accurate schedules, documentation, and both digital and paper records.

·       Attention to detail when coordinating donation information, providing route details to ambassadors, and preparing materials for store operations.

·       Ability to work collaboratively with store staff, donation ambassadors, and operations leadership to ensure consistent communication and smooth processes.

·       Comfort with problem-solving, especially when working through scheduling challenges, donor questions, or changes in daily operations.

·       Ability to follow established procedures while also offering suggestions that improve communication and workflow efficiency.

·       Valid Driver’s License and insurable driving record.

·       Commitment to modeling BRHFH Core Values: Integrity, Compassion, Empowerment, Belonging, and Sustainability in all interactions.