The House Manager (or Program Manager) is responsible for ensuring that each individual in the home is able to work toward their goals, achieve their potential, and sustain a high quality of life. The House Manager ensures the group home is operating in accordance with company policies and procedures, the employee handbook, core competencies, and administrative rules. The House Manager is responsible for scheduling and supervising Direct Support Professionals (DSP), and ensuring the medical, behavioral, and social supports as outlined in the Individual Support Plans (ISP) as well as all other support documents.

Essential Duties and Responsibilities

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily and in a timely manner. The following duties are representative of the job but are not all inclusive and other duties may be assigned as needed.

Leadership Duties

• Being a steward of BFF’s culture

• Behaves in alignment with our values of Compassion, Integrity, and Responsibility

• Treats others with respect and dignity

• Proactive, self-starting, self-managing

• Takes ownership for their work

• Sets a clear example in line with all expectations

• Upholds and communicates our safety standards

• Responsible for mitigating and reporting risk

• Follow all policies and procedures and assure others do as well

• Participates in meetings and committees

General Facility Management:

• Responsible for group home cleanliness. Assigns cleaning activities to shifts/DSPs and ensures daily cleaning tasks and sanitation are performed.

• Monitor household/grounds for cleanliness to ensure a safe environment.

• Conducts monthly fire drills. Monitors fire safety programs to include equipment inspections and fire drills.

• Shop for groceries and supplies as budgeted and maintain monthly checking ledger and receipts for accounts

• Meal plan nutritious and economical meals and snacks that support a wide variety of health and dietary needs

• Ensures safety for staff and individuals inside the home and in the community

• May help with household chores

Individual Care:

• Ensure individuals receive the highest quality care.

• Ensure safety of individuals in the home against fire, theft, physical/verbal abuse, and report incidents to Protective Services

• Liaise with pharmacy, prescribers, physicians, neighbors, county and state officials, and other community partners.

• Ensure each resident adheres to their individual nutritional plan. Including meal planning and resident schedule maintenance.

• Collaborate with all individuals involved in treatment to include family members.

• Coordinate shift schedules to ensure adequate staffing. Be available for after-hour telephone calls, and emergency shift coverage when necessary.

• Attend new individual entries, exits, and meetings as necessary.

• Dispose of unused, expired, or discontinued medications per company policy

• Observe and train residents on proper self-administration of medication

• Schedule and transport residents to medical appointments

• Maintain confidentiality of all resident records

• Assist in crisis intervention by supporting program employees, answering crisis calls and contacting appropriate service and support team members.

• Adhere to medication management protocol. Monitors changes in medication orders.

• Assist when residents are having behavioral issues, model for staff how these situations are handled.

• May provide support with activities of daily living such as self-care, grooming and accompany individuals to appointments if necessary.

• Electronic record documentation pertaining to resident specific need as well as any notes or reports pertaining to critical incidences.

• Annual Planning regarding ISPs

Staff Supervision:

• Monitor interactions with employees and peers to ensure professionalism and ethical behavior.

• Provide staff with direction, supervision, and training

• Is responsible for facility staffing patterns and always ensuring adequate shift coverage.

• Resolves employee issues and concerns

• Conducts performance reviews

• Ensures that employees meet training requirements and attend required events

• Quickly and effectively respond to and guide staff during emergency situations and natural disasters

• Regularly train staff on ISP

• Fill in as a Direct Support Professional whenever necessary to ensure compliance with the staffing ratio and/or to continue to foster teamwork and mentor staff.

• Routinely monitor staff documentation and reporting, ISP goals, Positive Behavioral Support Plans (PBSPs) and other support documents.

• Develop and maintain positive working relationships with community agencies, families, guardians, state and county agencies, and support staff.

• Ensure all group home documentation is complete and thorough including General Event Reports (GERs) and Therap, per company policy.

• Supervises staff work performance. Provides corrective action as needed.

• Works with Quality Assurance Officer to document coaching, counseling, disciplinary and termination actions.

• Participate in the on-call rotation as required.

Other Duties/Expectations:

• Attend and positively participate in required meetings

• Ongoing development of skills and competencies.

• Follow all corporate policies, procedures, and protocols.

• Demonstrate professional boundaries, abide by HIPAA, and complete the required annual trainings.

• Follow and ensure all staff follow safety rules and regulations

• Maintain security of all keys, files, and facilities

• Assist in creating and implementing Individual Support Plans.

• Ensure each resident has routine and equal access to the community and preferred activities, either through assigning staff or direct assistance.

• Ensure all medical needs are met, documented, adhered to, and arrange any training necessary.

• Maintain all financial records including resident accounts and household spending accounts.

• Ensure all residents’ rights are upheld and that care is provided in a manner that is respectful of the individual’s likes and dislikes and is in accordance with the Individual Service Plan.

• Verify and approve timecards.

• Act as representative and advocate regarding any medical or financial matter for the residents in the program.

• Develop and maintain supportive relationships with DSPs, and individuals in the home.

• Ensure all records are kept up to Oregon state standards

• Complete and maintain Personal Property Lists for all residents

• Any and all other duties as assigned.

Qualifications

• The following qualifications are representative of the knowledge, skills and abilities needed to perform the job but are not all inclusive.

• High School Diploma or GED required

• Passion for serving others required

• 2+ years of experience working with people with developmental disabilities required.

• 1-3 years of experience working in a group home setting required.

• Ability to obtain/maintain First Aid, CPR, and OIS certifications

• High level of professionalism and integrity

• Demonstrated ability to handle sensitive and confidential information

• Ability to lead and train others in a positive and caring fashion

• Self-starter, self-manager, and the ability to work with limited supervisory oversight

• Great common sense and able to consistently, and confidently, make good decisions

• Excellent verbal and written communication skills to work effectively with staff and residents

• Frequent and professional email communication required

• Ability to relate effectively with individuals and their families

• Able to prevent and resolve conflicts

• Strong team player

• Detail-oriented and able to work with and abide by state and organizational rules and policies

• Must have the ability to pass a criminal background check upon hire

• Possess a valid driver’s license with good driving record and insured vehicle available for use on the job

• Exceptional organizational and time management skills

• Ability to establish clear boundaries and set limits

Working Conditions

• Works primarily in the group home.

• Occasionally travels to other group homes.

• Must have good manual dexterity, can sit, stand, kneel, climb stairs, squat, get in and out of a vehicle, and be able to frequently lift and carry up to 30 lbs.

• Will occasionally stand, walk, or sit for significant periods of time.

• Position requires phone, computer use, occasional bending, and stooping.

• May be required to wear personal protective equipment.

• The physical demands of this job vary depending on the resident and the needs of the resident.

• Listening, observing, monitoring own actions to ensure they are not disturbing the residents’ environment.

• Must be able to maneuver 75lbs when dealing with a resident behavior.

• This job requires travel with and/or without residents.