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Service Account Manager

Full Time
  • Full Time
  • Bend, OR
  • $28-$33/hr. USD / Year
  • Salary: $28-$33/hr.

Website Alliance Systems

At Alliant Systems, we’re immensely proud to say that turnover is low and team member satisfaction is high. In fact, many of our employees have worked together for more than 25 years. This storied history of collaboration is one that gives us a strategic advantage over the competition, and we’re looking to recruit people who fit our culture. Customers consistently give our teams high marks for their first-class work and friendly manner. Our current employees describe our company culture as family oriented, with working relationships that are rooted firmly in trust, flexibility, and transparency. If you’re ready to start a meaningful career in the construction industry, Alliant Systems can offer you that opportunity.

Hybrid work schedule allowed after training period.

ESSENTIAL FUNCTIONS

The Service Account Manager works with customers, field personnel and office staff in a collaborative manner. This individual is expected to meet performance standards set by the department manager and comply with all company policies and procedures. The Account Manager takes direction from the Service Manager to ensure staff efforts are coordinated and directed toward department and company goals. Some travel to local job sites may occasionally be required.

The Service Account Manager performs the following:

  • Monitor existing customer base for opportunities that result in additional profitable work
  • Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
  • Document and follow up on leads, referrals, and additional opportunities
  • Resolve complaints, problems, provide information to sales and advise Service Manager
  • Meet and exceed profit margins on contracts, repair sales, and customer retention goals
  • Meet face to face with existing and new clients
  • Act as the “go to” person for clients
  • Review contracts to analyze and evaluate compliance and performance
  • Keep management abreast of market conditions and trends affecting industry
  • Participate in a team atmosphere between sales, management and field operations
  • Participate in new sales as requested
  • Develop and continually improve upon current procedures and practices
  • Interact and collaborate regularly with other departments to meet organizational goals
  • Network and gain knowledge regarding potential customers
  • Perform additional tasks as assigned

QUALIFICATION REQUIREMENTS

  • A practical understanding of mechanical systems is a plus
  • Advanced skills in MS Office products including; Outlook, Word, and Excel
  • Excellent written and verbal communication skills
  • Ability to prioritize and organize efficiently
  • Solid record of meeting commitments and goals
  • Knowledge of business development strategies with the ability to create and implement a business plan
  • Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully
  • Desire to be of service to our customers
  • The ability to handle several projects simultaneously
  • Ability to build effective relationships with customers, field staff, management and office personnel
  • Ability to work independently with minimum supervision or in a team atmosphere
  • History of good employment attendance
  • Valid license and clean driving record required

EMPLOYEE BENEFITS

  • Medical and dental paid for employee (coverage available for dependents at additional premium)
  • 401k retirement plan with company match
  • Holiday, vacation, and sick leave compensation
  • Disability insurance
  • Employee and dependent life Insurance
  • Employee Assistance Program for employee and dependents
  • Flexible Spending Account
  • Transportation Program

Alliant Systems is an Equal Opportunity Employer and a non-smoking facility. Alliant Systems participates in E-Verify

All non-union new hires must pass a drug test

To apply for this job please visit www.alliant-systems.com.

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