About the Opportunity

East Cascade Women’s Group is seeking a compassionate, and motivated Medical Office Support/Scheduler to join our growing women’s health practice.

The Medical Office Support/Scheduler handles patient check in and registration, processes incoming telephone encounters to physicians/providers, ensures appropriate scheduling, and insurance referral authorizations.

POSITION REQUIREMENTS:

• High School Diploma or equivalent
• Previous experience in medical scheduling or a related field is preferred
• Familiarity with medical terminology and procedures is a plus
• Knowledge of medical office operations, including front desk procedures and patient registration
• Proficiency in using scheduling systems or software, such as Epic or similar platforms
• Understanding of HIPAA regulations and the importance of maintaining patient privacy
• Strong organizational skills and attention to detail to ensure accurate scheduling and record keeping
• Excellent communication skills to interact effectively with patients, healthcare professionals, and other staff members
• Bilingual preferred but not required

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Schedule patient appointments and manage the daily schedule for medical providers
• Coordinate with patients, healthcare professionals, and other staff members to ensure efficient scheduling and minimize wait times
• Maintain accurate and up-to-date patient records in the electronic medical scheduling system
• Follow HIPAA guidelines to maintain patient confidentiality and privacy
• Answer phone calls and respond to inquiries regarding appointments, procedures, and general information
•  Assist with medical record management, including filing, scanning, and retrieving records as needed
• Collaborate with other departments or facilities to schedule necessary tests, referrals, or consultations
• Provide excellent customer service to patients by addressing their needs and concerns in a professional manner
• Additional duties as deemed appropriate

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of job description. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires full range of body motions, manual and finger dexterity, and eye-hand coordination. Requires corrected vision and hearing to normal range.