Hood Retail Team, Sisters Oregon

• Reports to: General Manager, Assistant General Manager, Bar Managers, and Shift Leads
• Collaborates with: all cafe team members

MISSION:

“Sisters Coffee Company exists to create an authentic coffee experience built on a deep love for our craft and heartfelt kindness for the people we serve.”

Job requires consistent Friday-Sunday availability.

KEY RESULT AREAS

Maintain Sisters Coffee’s Values

• Know and support our company Core Values, Mission and Vision through your work on the bar.

Excellent Customer Hospitality

• Pursue genuine hospitality and strive to deliver an amazing customer experience every single time.
• Extend generous assumptions to customers.
• Take responsibility for your actions and provide generosity when needed to make a situation right.
• Respond to customers with a sense of urgency.
• Follow procedures for operating the cash registers and handling cash.

Excellent Team Member Hospitality

• Take responsibility to learn all areas of your position.
• Be willing to fix mistakes when mistakes are made.
• Have a great attitude!
• Actively work to help others complete assigned tasks.
• Be proactive. Always look around and take initiative to find tasks to do during downtime, while remembering that your station is still your priority.
• Focus on being trustworthy and reliable: show up to your shift on time every time.
• Be aware of your strengths and weaknesses and ask for help when you need it.
• Make sure conversations behind the bar are geared towards customers, focused on our industry, and are at all times appropriate.
• Extend respect towards the people around you at all times, and carry yourself in confidence and self respect, in the way you speak, dress, and act.
• Ask questions! All of your team members are here to support you and help you learn and grow.
• Participate in staff meetings.
• Have an availability of at least one weekend day on a consistent basis.
• Learn to use the apps necessary for your role and check them regularly so that you stay up to date on important information.

Drink Quality and Coffee Preparation:

• Consistently prepare coffee drinks with care and maintain the company standards set by the Hood Trainer and Quality Control team.
• Regularly taste coffees and different brew methods to increase the range of your palate and ensure the quality of the drinks you serve.
• Participate in training exercises to continually develop your barista skills.
• Maintain cleanliness and health code regulations during food and drink preparation.

COMPENSATION

• $15.75+ tips ($7-11 range)

Benefits

• Based on eligibility (detailed in the employee handbook)
• Free bag of coffee per month and 50% Employee Discount
• $50 monthly reimbursement for Health and Wellness
• Paid Sick Leave
• Paid Time Off
• Health Insurance
• 401k with up to 4% company matching contribution

Pay: $22.00 – $26.00 per hour