POSITION OVERVIEW:

Under the guidance of the Supervisor, the Gift Store Coordinator at St. Charles Health System provides day-to-day oversight of Gift Store activities and is accountable for daily operations. The major functions of this position will focus on: daily operations, employee training and relations, staffing, assistance with performance assessment, customer service and resource management. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

• Responsible for the day-to-day operations of the Gift Store, including but not limited to: orientation to all shifts, scheduling, compliance with CBL’s and required training, assistance with policies and procedures, documentation, and day-to-day staffing.
• Assists the Supervisor in the recruitment, hiring, orientation, and evaluation of the Gift Store staff. Complies with all St. Charles Health System Human Resource policies and procedures.
• Assists the Supervisor with timekeeping responsibilities. Maintains adequate staffing levels and coordinates coverage during staffing absences as necessary.
• Responsible for Gift Store purchasing and inventory management.
• Responsible for managing merchandise displays.
• Maintains all information in the Retail Management System (RMS).
• Creates purchase orders and inputs items into the RMS.
• Maintains and codes all invoices, accounts receivable and payable.
• Functions as a team member, stepping in to work when and where needed.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• Supports the vision, mission, and values of the organization in all respects.
• Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

EXPERIENCE:

Required: Three (3) years retail experience.

Preferred: Previous supervisory experience.

PERSONAL PROTECTIVE EQUIPMENT:

• Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

General:

Communication/Interpersonal

• Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
• Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees.
• Strong team working and collaborative skills.
• Ability to work under pressure in a fast-paced environment.

Organizational

• Ability to multi-task and work independently.
• Attention to detail.
• Strong analytical, problem solving and decision-making skills.
• Excellent organizational and multi-tasking skills.

Computer

• Demonstrated ability and experience in computer applications, specifically MS Office.

Mathematical Skills:

• Performs basic math (add, subtract, multiply and divide) calculations.

Blood-Borne Pathogen (BBP) Exposure Category

• No Risk for Exposure to BBP