Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Do you love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this Front Desk Specialist (Office Specialist 2) and be the connection that helps our communities access vital services.

Summary of Duties

As a Front Desk Specialist, you will:

• Provide administrative support to agency staff and supervisors.
• Answer calls, address inquiries, coordinate schedules, and direct individuals to services and resources.
• Ensure compliance with laws, rules, and policies regarding payments, documents, and information.
• Handle administrative tasks including data entry, case management tasks, and record-keeping.
• Manage incoming and outgoing mail and packages.
• Distribute negotiable items, maintaining and auditing records to prevent discrepancies.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or
• An associate degree in any field. Or
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience adapting with ease to evolving circumstances, deadlines and priorities.
• Experience using computer systems or databases, including Microsoft Office programs, to file, organize, and retrieve data.
• Experience building trusting relationships with internal and external partners and customers.
• Experience using multiple computer screens to run multiple computer programs simultaneously.
• Experience using attention to detail to complete tasks accurately.
• Experience providing trauma-informed and welcoming customer service, demonstrated by maintaining calm, respectful, and solution-focused interactions with families, children, and individuals experiencing emotional distress.

Working Conditions

• Duties for this role are performed full time in the office.
• Occasional travel within the community may be required to support motor pool activities or provide support in other local branch offices as needed.
• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• There may be occasional requirements for compensated overtime, including evenings and weekends.
• You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
• You may meet situations requiring quick decision-making to ensure your safety or the safety of others.
• Substantial time will be spent stationary while operating a computer.
• You will occasionally lift or carry office supplies, files, or packages weighing up to 20 pounds.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number: REQ-194731.

• Recruiter: Amanda Alvarado.
• Email: AMANDA.K.ALVARADO@odhs.oregon.gov
• Phone (call or text): 541-709-8695.