Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Do you thrive in a fast-paced work environment where your team depends on you for tracking important and time sensitive data? Do you have excellent time management and organizational skills? If you answered yes, then we want to hear from you!

Summary of Duties

• Acts as a lead worker for support staff team, including training, onboarding, mentorship, task delegation and providing front desk coverage when needed.
• Conducts and coordinates security reviews/audits of office procedures to ensure compliance with ODHS rules, procedures and policies.
• Provides recommendations to the local leadership team regarding audit reviews and general business operations and efficiencies.
• Provides and monitors employee access to computer rights, software licenses, building access, etc.
• Identifies and implements continuous improvement solutions to support a streamlined workflow for staff and delivery system for Oregonians seeking our services.
• Serve as liaison for contractors, service requests and deliveries.
• Coordinate scheduling of training, conference rooms and large events.
• Provide mentoring to staff to support protocols and efficiencies using methods that foster a positive and safe learning environment.
• Provide project support and general coordination of solutions that support ongoing and newly recognized business operation needs.
• Engage in onboarding activities that welcome new staff to the office including assisting with introductions and welcome meeting presentations.

Minimum Qualifications

• Three (3) years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis, OR
• An associate degree in general office occupations and two (2) years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis, OR
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience providing internal and external customer service daily by telephone, in writing and in person that meets and exceeds diverse customer and partner needs.
• Experience applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance.
• Experience leading and motivating others to complete tasks and reach goals by engaging in a supportive and positive manner.
• Experience developing meaningful and inclusive relationships amongst colleagues that foster trust, collaboration and respect.
• Experience using time management, organization and prioritization skills to meet deadlines in a fast paced, high productivity environment.
• Demonstrated experience meeting or exceeding specific goals and objectives by identifying, assessing and resolving barriers or inefficiencies independently.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• The work schedule is 8 a.m. – 5 p.m., Monday – Friday on site and in-person at the Bend ODHS branch office.
• Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
• May require sitting at a computer or telephone for prolonged periods of the workday.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• May require a valid driver’s license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number.
• Email: ALISSA.WALKER@odhs.oregon.gov
• Phone (call or text): 503-519-1807