Website Joanne
SUMMARY
Handmade happiness starts with you! The Assistant Store Manager is to be the right-hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!
JOB DUTIES
HEARTS
- Develops long-lasting customer relationships by identifying and anticipating customers’ needs.
- Connects with the greater community and acts as a brand ambassador for JOANN.
- Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors.
- Stays adept at knowing the product and staying curious on new merchandise and trends.
HANDS
- Communicates new initiatives, leadership messages, and promotions.
- Ensures impeccable execution of operational policies and procedures.
- Coaches and inspires the team to drive sales by exceeding customer expectations.
- Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
- Required to enter and exit truck beds to remove freight.
- Unloads freight from the truck and sorts it according to company procedures.
MINDS
- Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace.
- Able to cope with change and shift direction as needed.
- Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals.
- Utilizes the FAST model to consistently deliver sales plan and company objective.
INSPIRE
- Mentors and inspires the team to enhance the overall store’s performance.
- Creates a model for continuous learning while promoting teamwork and appreciation throughout the team.
- Develops in-store talent by creating succession plans and effectively managing performance.
- Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided.
Applicable laws may place restrictions on an Assistant Store Manager’s ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.
PHYSICAL REQUIREMENTS
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
SUPERVISORY RESPONSIBILITIES
Responsible for assisting the Store Manager in duties and responsibilities deemed appropriate.
EXPECTED AVAILABILITY
Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.
An Assistant Store Manager meeting these requirements is eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression.
EDUCATION & EXPERIENCE
Education Minimum: High School Diploma or equivalent
Experience Minimum: 2+ years of relevant retail experience
KNOWLEDGE, SKILLS & ABILITIES
- Ability to multi-task different areas of responsibility
- Ability to manage a store budget and labor levels
- Ability to maintain confidential information in a store
- Ability to recruit and train new talent
- Adaptable and “change-management” focused
- Coaching and mentoring skills
- Excellent problem-solving skills
- Excellent organization and communication skills
- Superior customer service skills and “customer-first” mindset
- Proficiency with inventory management software and POS software
- Proficiency with Microsoft Office Suite (Word, Excel, Powerpoint, etc.)
To apply for this job please visit joann.wd5.myworkdayjobs.com.
