Reservations Agent

Job Locations

US-OR-Sunriver

ID

2024-7407

Category

Revenue and Reservations

Position Type

Regular Full-Time

Overview

Create unforgettable experiences at Sunriver Resort—be the first step in our guests’ adventures as a Reservations Agent! Our Reservations Team is looking to add on another Reservations Sales Agent! The Reservations Sales Agent is expected to make, confirm, and cancel reservations in a pleasant, professional and efficient manner so as to create a positive guest impression and increase resort occupancy. They will monitor inventory, open and close room types and rate levels, and coordinate group bookings and monitor pick-up, in order to assure profitability of the resort. They will assist in maintaining the AAA Four Diamond Standards. The Reservations Sales Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! Benefits:Paid Time Off401k MatchingComplimentary and Discounted StaysFree GolfFree Recreation Rentals including Bikes and MarinaMedical and Health Benefits50% Food and Beverage50% RetailAnd more!

Responsibilities

Answers incoming guests call professionallyBooks reservations for guests, ensuring accuracy in reservationResponsible for reaching budgeted monthly targeted Average Daily Rate(ADR)Obtains a low percentage of call abandonment on monthly basisCancels or changes reservations as requestedMaintains a strong understanding of Sunriver Resort and Central Oregon alikeCapitalizes on up-selling to maximize night stays and maximizing rates Focuses on yield management strategiesGenerates additional interest in all recreation/spa products and utilizes concierge/vacation planner to solicit businessResponsible for tracking calls that are “turn away”Performs daily duties on the reservations report assignments Provides general resort information for guestsOffers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guestResolves guest problems and is empowered to act in absence of managerMakes decision on VIP status and communicates appropriatelyMaintains strong communications with Front Desk, Concierge and Bell serviceMaintains an up to date working knowledge of all resort amenities as well as any special eventsInteracts with resort staff in a professional manner, assisting other departments with necessary informationUp sells other resort services and amenities to guests

Qualifications

High school diploma or equivalentPrior hospitality experience preferredAt least one year customer service experience requiredPrior inbound calling experience preferredMust have excellent phone etiquette Must have strong computer skills Must have strong working knowledge of Microsoft Office programsMust be able to accurately follow instructions, both verbally and writtenMust be highly detailed orientatedAbility to work a flexible schedule that may include evenings, weekends and holidaysMust have the ability to deal effectively and interact well with the guests and associatesMust have a passion for creating an exceptional experience for all guests

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