*STATED SALARY IS STARTING PAY RANGE*

JOB SUMMARY:

Acts as the first point of contact for patients and family members entering Bend Surgery Center.  Responsible for verifying patient information and completing accurate patient registration. Acts as a liaison between patient or patient family and professional staff.

QUALIFICATIONS:

Education: A high school diploma or equivalent is required.

Experience: Previous experience in medical business office preferred

Physical: 

• Must be able to Sit, stand, walk, and perform keyboard operation continually
• Occasionally bend, climb, reach overhead, carry/push or pull 1-10 pounds, grasping/squeezing
• Rarely stoop, kneel, crouch, lift, carry, push or pull 11-15 pounds
• Must be able to speak and hear normal auditory levels

Mental:

• Must have excellent communication skills and ability to interact with a diverse population professionally
• Ability to effectively interact and communicate with all levels within Bend Surgery Center and external customers, Patients and potential employees

Job Skills:

• Must be computer literate with working knowledge of Microsoft office products
• Must have knowledge of and ability to perform basic office tasks
• Must have exemplary customer service skills

JOB RELATIONSHIPS:

Is responsible to the Business Office Manager. Does not supervise other employees.

RESPONSIBILITIES:

• Welcomes patients and visitors by greeting them in person or on the telephone
• Collects patient identification cards
• Collects patient insurance information
• Ensures that documentation is completed and all necessary documents are signed by the patient
• Verifies patient information and updates patient accounts or paperwork when necessary
• Collects copayments and deductibles as needed
• Records payments in the billing system or log as required
• Issues receipts for payments received
• Notifies clinical staff when patient is ready to proceed to the clinical area by appropriate documentation in practice management system
• Keep reception area neat and reading material current and in good order
•  Accepts deliveries to the ASC, as needed
•  Maintain inventory of forms needed in reception area
•  Protects patients’ rights by maintaining confidentiality of personal and financial information
•  Prepares patients charts for the following day
•  Confirm the patient information on the Registration Form is accurate, making any necessary changes.
•  Answer the telephone and direct calls to appropriate personnel
•  Attends all required education and in-services
•  Adheres to safety policies and practices good body mechanics and ergonomics
•  Follows all rules and regulations for PHI and HIPAA protections of patient information
•  Follows all policies and procedures, including, but not limited to, attendance, timeliness, and safeguarding confidential informaton
•  Performs other duties as assigned

ESSENTIAL VALUES, CODES OF CONDUCT

• Demonstrates knowledge of and adheres to the Code of Conduct
• Strong ethical and moral character references
• Attitude that is caring, respectful, sensitive, tactful, compassionate, empathetic, and tolerant exhibiting a positive,  professional demeanor to peers, patients, physicians and visitors
• Works well with others – a team player
• Exhibits high level of integrity
• Must be organized, flexible and versatile with the ability to function effectively in stressful situations
• Must be able to accept and profit from instruction and constructive criticism and follow through to effect change
• Must be able to recognize limitations and seek help or advice as needed

WORK ENVIRONMENT:

• Days and hours of work vary to meet patient or center needs
• The Center is a well-lit, ventilated and climate controlled environment
• Ability to work with office equipment, some of which will have moving parts
• Noise level is usually quiet to moderate
• Work in close proximity to co-workers and patients