Evening Front Desk Agent

Job Locations

US-OR-Sunriver

ID

2024-7238

Category

Guest Services

Position Type

Regular Part-Time

Overview

Kick-start your career in hospitality as a Front Desk Agent at Sunriver Resort! As the first point of contact for our guests, you’ll play a vital role in delivering great service and creating memorable experiences. If you’re friendly, detail-oriented, and enjoy working in a fast-paced environment, this is a great opportunity Oregon’s Top 100 Companies to Work for! The Front Desk Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. They are responsible for guest registration, room assignments and key control responsibilities. This position will work the evening shift and will assist with Night Auditor duties including  coordinating cashier and accounting functions to provide the accounting department with accurate day end information. The Front Desk Agent will maintain the AAA Four Diamond standards.  This position will primary work the shift of 2:30 pm – 11:00 pm.  The Front Desk Agent will always conduct themselves in manner which supports the Core Values of Sunriver Resort:Trust, Commitment, Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guestAnticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of dayFollows proper check-in proceduresRegisters guests into computer system, verifying registration, address and credit informationAccepts payment for guests’ accountants both at the time of registration and check outFollows set procedures on posting, charges, cashing checks, safe deposits and refundsMaintains accurate records of room availabilityBe knowledgeable of all tours/groupsResponsible for key controlCompletes appropriate front office reportsResolves problems arising from guest complaints and provides prompt follow-upWorks closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfactionAttends appropriate resort, division and department meetingsAssures guest service standards are being applied by all guest services teamAssists with maintaining a strong morale and spirit throughout the guest services teamMaintains records for all VIPs, special requests, etc. Maintains an up to date working knowledge of all resort amenities as well as any special eventsFamiliar with all resort services/features and local attractions/activities to respond to guest inquiries accurately and creatively Makes dining , tour and activity reservations for guestsAccepts incoming guest correspondence and transmits appropriatelyUpsells other resort services and amenities to guests including Destination Delivers Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate Answers incoming guest calls, transfers calls appropriately and relays messages accuratelyReceives and sends guest faxesAssists guests with incoming packages Arranges bell service for guestsSchedules travel arrangements for guestsAssists with luggage storage and retrievalOpens car doors for guestsValet parks cars Performs special deliveries or errands for guestsDelivers automobiles to guests ready to drive, which will require snow removal during winter seasonProvides transportation throughout Sunriver, Mt. Bachelor and surrounding area as neededMaintains traffic control ensuring fire lanes are kept clearProvides daily custodial duties for the inside and outside of main lodge and parking areasMaintain a clean lobby, entrance and parking lot presence Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intendedMonitor and maintain cleanliness, sanitation and organization of assigned work areas including company vehicles Be capable of performing all the physical requirements outlined belowResolves guest problems and is empowered to act in absence of managerLogs all guest issues in HotSOS and provides appropriate follow-up to guestInteracts with resort staff in a professional manner, assisting other departments with necessary informationAlways maintains a professional demeanor and attitude Communicates all pertinent information to the guest services teamMaintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance. Follows all Sunriver Resort dress code standards. Remains alert, courteous and helpful to the guests and colleagues at all timesPerforms duties to our property standardsPerforms other duties as assigned 

Qualifications

High school diploma or equivalentPrior hospitality experience preferredAt least one year customer service experience preferredMust have excellent phone etiquette Must be able to read, write and speak EnglishMust have strong computer skills Must have strong working knowledge of Microsoft Office programsMust be highly detailed orientatedMust be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skillsAbility to work a flexible schedule that may include evenings, weekends and holidaysMust be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;

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